Hi, I’m
Hannah Dennis
Tucson,AZ
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
11
years of professional experience
1
Certification
Work History
Taegukgi Korean BBQ
Supervisor
09.2022 - Current
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Served high customer volumes during special events, nights, and weekends.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Toast 101
Server/Bartender
05.2022 - 11.2022
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Home Happy Cleaning
House Cleaner
11.2021 - 04.2022
Job overview
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to professional house cleaning checklist.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Taco Bell
Assistant Manager
05.2020 - 11.2021
Job overview
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Tidy Casa
House Cleaner
06.2019 - 03.2020
Job overview
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to professional house cleaning checklist.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Longhorn Steakhouse
Server/Bartender
11.2018 - 03.2020
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Hilton Tucson East
Food and Beverage Supervisor
06.2017 - 11.2018
Job overview
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Taco Bell
Assistant Manager
06.2016 - 06.2017
Job overview
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Homeland Stores
Front End Manager
09.2015 - 06.2016
Job overview
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Taco Bell
Assistant Manager
01.2013 - 06.2016
Job overview
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Education
Fort Gibson High SchoolFort Gibson, OK
High School Diploma
08.2014
Skills
- Business Development
- Policy Implementation
- Time Management
- Team Leadership
- Schedule Preparation
- Health and Safety Compliance
- Attention to detail
- Food Preparation
- Beverage Preparation
Certification
- ServSafe License - 2017-2022
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Supervisor
Taegukgi Korean BBQ
09.2022 - Current
Server/Bartender
Toast 101
05.2022 - 11.2022
House Cleaner
Home Happy Cleaning
11.2021 - 04.2022
Assistant Manager
Taco Bell
05.2020 - 11.2021
House Cleaner
Tidy Casa
06.2019 - 03.2020
Server/Bartender
Longhorn Steakhouse
11.2018 - 03.2020
Food and Beverage Supervisor
Hilton Tucson East
06.2017 - 11.2018
Assistant Manager
Taco Bell
06.2016 - 06.2017
Front End Manager
Homeland Stores
09.2015 - 06.2016
Assistant Manager
Taco Bell
01.2013 - 06.2016
Fort Gibson High School
High School Diploma
Similar Profiles
Bryan McPhersonBryan McPherson
Prep Cook/ Cook at TAEGUKGI KOREAN BBQPrep Cook/ Cook at TAEGUKGI KOREAN BBQ
Jaskaran SinghJaskaran Singh
Manager in Training at Gen Korean BBQManager in Training at Gen Korean BBQ
Travis TanakaTravis Tanaka
Sushi Chef at Gen Korean BBQSushi Chef at Gen Korean BBQ
Jazmine ArnoldJazmine Arnold
Barista at StarbucksBarista at Starbucks
Kimberly FigalKimberly Figal
Community Preservation Officer at City of Yorba LindaCommunity Preservation Officer at City of Yorba Linda