Hannah Detwiler
Appeals Specialist
Bellevue,IA
Summary
Dedicated, self-motivated, and empathetic Customer Service professional, demonstrating over 10 years of exemplary customer service as well as an experienced Customer service management for Dollar General as an assistant manager for 2 years.
Currently unemployed. Took time off for the last few months to be a stay at home mom and I am ready to get back to work! Very hard worker. Looking for a career I can grow with and be with for a long time Experienced Appeals Specialist for Disability Claims, successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering [10] years of experience and willingness to take on any challenge.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Appeals Specialist
Sedgwick
Dubuque, IA
09.2021 - 12.2022
- Excel, Workday, Did appeals for nationwide companies.
Call Center Representative
Safelite Group
Cedar Rapids, IA
05.2019 - 08.2020
- Making outbound calls for insurance claims
- Up selling was required as well as scripting
Certified Nursing Assistant
Windmill manor
Coralville, IA
01.2014 - 08.2017
- Mobility assistance, bathing and hygiene, meal service, and awareness of patient well being
- Vitals:
- Scheduled vitals checks, including but not limited to temperature, pulse, blood pressure, pain levels, and fluid consumption
- Completed appropriate dementia training.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Assistant Manager
Dollar General
Marion, IA
08.2013 - 12.2015
- I was in charge of scheduling for other employees
- I took care of all guest concerns and issues and all the cash handling of the store
- I did bank deposits, inventory answered phones along with many other tasks.
Education
Jefferson High School
No Degree - Buisness Management
Kirkwood Community College
Cedar Rapids, IA05.2022
Skills
- Cash handling
- Leadership (4 years)
- Customer service
- Microsoft Windows Applications (4 years of experience with Excel, Word, Powerpoint, Teams, etc
- VPN
- Customer support
- Technical support
- Help desk
- Clerical experience
- Typing
- Customer Focus & Orientation — Highly Proficient
Certification
Data Entry (10+ years)
Filing (10+ years)
Microsoft Office (10+ years)
Organizational Skills (10+ years)
Scheduling (4 years)
Upselling (5 years)
Caregiving
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Appeals Specialist
Sedgwick
09.2021 - 12.2022
Call Center Representative
Safelite Group
05.2019 - 08.2020
Certified Nursing Assistant
Windmill manor
01.2014 - 08.2017
Assistant Manager
Dollar General
08.2013 - 12.2015
Jefferson High School
No Degree - Buisness Management
Kirkwood Community College
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