Hannah Devlin
Farmville,VA
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Sharp Stays LLC
01.2025 - 08.2025
- Provided efficient support to Airbnb Guests in need
- Ensuring check in-and-out times were correct
- Ensuring all houses were clean and sanitary for guest upon check in
- Picking up needed packages for Airbnb’s houses to ensure fully stocked homes for guests
- Communicating to guests the best restaurants and excursions during their vacation.
- Assisted customers with inquiries, providing timely and accurate information to enhance satisfaction.
- Managed customer complaints, employing effective problem-solving skills to resolve issues promptly.
Cashier/Customer Service
Island Tye Dye It Yourself
05.2017 - Current
- Created weekly schedules for all Tye Dye employees.
- Provided training to all new employees, including teaching them to work the register, properly talk to customers, and close the shop correctly.
- Went behind the night employees, double-checked the register, and managed the shop’s bank.
- Provided professional customer service to multiple customers, handling their group orders every day.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently using POS systems.
Waitress
Barefoot Bernie’s
05.2022 - 05.2023
- Provided customer service to more than 50 customers per shift, including making sure they had the correct food, correct drinks, and proper customer service.
- Ensured the quality and accuracy of the food being served.
- Provided information to over 50 customers per shift on how various menu items are prepared, described ingredients, and the cooking methods.
- Performed food preparation duties such as making salads, soups, and desserts.
- Cleaned all salad bars, dining rooms, soda machines, and restocked the bar.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
Education
Bachelor of Arts - Fine Arts and Communications, Communications
East Carolina University College of Business
Greenville, NC05.2026
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College of the Albemarle
Manteo, NC05.2023
Skills
- Experienced in Excel, Microsoft Word, Google Docs, and Canva
- Experienced in the Management Profession
- Customer Services
- Critical thinking
- Data entry
- Active listening
- Problem resolution
- Relationship building
- Computer proficiency
Awards
Member of Phi Theta Honors Society, Manteo, NC, Dean’s List Fall of 2022, Awarded a full ride to East Carolina University, Awarded a full ride to the College of the Albemarle
Timeline
Customer Service Representative
Sharp Stays LLC
01.2025 - 08.2025
Waitress
Barefoot Bernie’s
05.2022 - 05.2023
Cashier/Customer Service
Island Tye Dye It Yourself
05.2017 - Current
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College of the Albemarle
Bachelor of Arts - Fine Arts and Communications, Communications
East Carolina University College of Business
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