Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Hannah Diaz

Hermitage,PA

Summary

Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Communicative business professional driven to maintain customer satisfaction and contribute to collective success. History managing large amounts of inbound calls and sustaining satisfactory relationships with companies.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Marketing Manager, Artist and E-Commerce

@Tankuss Via Instagram
03.2025 - Current
  • Developed and executed integrated marketing strategies to enhance brand visibility and engagement.
  • Analyzed market trends and consumer insights to inform product positioning and promotional activities.
  • Oversaw budget management for marketing projects, maintaining cost efficiency while achieving goals.

Morning Prep Cook

Olive Garden - Darden Restaurants
10.2024 - 04.2025
  • Prepared and organized ingredients for daily meal service, ensuring high standards of quality and freshness.
  • Operated kitchen equipment safely and efficiently, maintaining a clean and orderly workspace.
  • Collaborated with team members to streamline food preparation processes, enhancing overall kitchen efficiency.

Daycare Assistant Teacher

Chrichelle's Childcare
04.2023 - 10.2024
  • Facilitated daily learning activities, promoting cognitive and social development among children.
  • Prepared weekly meal plans and inventory lists for our supervisor, compatible with childcare regulatory dietary guidelines.
  • Developed engaging lesson plans tailored to individual learning styles and developmental needs.
  • Supervised classroom activities, ensuring a safe and nurturing environment for all children.

Customer Service Representative

Robert Half
09.2022 - 04.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered customer inquiries and provided accurate information regarding products and services.

Seasonal Bartender

JPC Event Center
01.2022 - 09.2022
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Managed inventory levels, ensuring timely restocking of supplies to meet event demands.

Dispatch Clerk

Estes Express Lines
09.2019 - 01.2022
  • Answered incoming calls from different Estes terminals, ensuring all drivers are meeting at correct destinations and arrival times.
  • Dispatched drivers with correct paperwork and specific hazmat printed on trailers with paperwork to match.
  • Intense usage of the AS400 system fluently on a daily basis.

Solar Photovoltaic Installer

God's Green Earth LLC
09.2018 - 09.2019
  • Installed solar photovoltaic systems depending on how much energy a specific client had purchased.
  • Executed precise electrical wiring and connection of solar panels to inverters and utility grids.
  • Installed solar photovoltaic systems on residential and commercial properties, ensuring compliance with safety standards.

Front Desk Receptionist

Saint John XXIII Home
10.2014 - 06.2019
  • Greeted residents and visiting guests using outstanding communication skills.
  • Answered wide variety of phone calls outside or within the facility.
  • Organized payments the facility received from residents or residents' families.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.

Education

Associate's Degree - Holistic Nutrition And Wellness

Auguste Escoffier School of Culinary Arts
Boulder, CO
10-2025

Associate's Degree - Industrial Maintenance with Wind & Solar Technology

New Castle School of Trades
New Castle, Pennsylvania
08-2018

Skills

  • Team communications
  • Inbound and outbound calling
  • Microsoft Office expertise
  • Organization and administration
  • Customer relationship management (CRM)
  • Attention to detail and strategic planning
  • Digital marketing and social media marketing

Certification

  • OSHA 10, 08/2018
  • HVAC Universal, 08/2018

Languages

English
Native or Bilingual
Spanish
Professional Working
Portuguese
Limited Working
Italian
Limited Working

Timeline

Marketing Manager, Artist and E-Commerce

@Tankuss Via Instagram
03.2025 - Current

Morning Prep Cook

Olive Garden - Darden Restaurants
10.2024 - 04.2025

Daycare Assistant Teacher

Chrichelle's Childcare
04.2023 - 10.2024

Customer Service Representative

Robert Half
09.2022 - 04.2023

Seasonal Bartender

JPC Event Center
01.2022 - 09.2022

Dispatch Clerk

Estes Express Lines
09.2019 - 01.2022

Solar Photovoltaic Installer

God's Green Earth LLC
09.2018 - 09.2019

Front Desk Receptionist

Saint John XXIII Home
10.2014 - 06.2019

Associate's Degree - Industrial Maintenance with Wind & Solar Technology

New Castle School of Trades

Associate's Degree - Holistic Nutrition And Wellness

Auguste Escoffier School of Culinary Arts