Hannah Diaz
Hermitage,PA
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Communicative business professional driven to maintain customer satisfaction and contribute to collective success. History managing large amounts of inbound calls and sustaining satisfactory relationships with companies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Marketing Manager, Artist and E-Commerce
@Tankuss Via Instagram
03.2025 - Current
- Developed and executed integrated marketing strategies to enhance brand visibility and engagement.
- Analyzed market trends and consumer insights to inform product positioning and promotional activities.
- Oversaw budget management for marketing projects, maintaining cost efficiency while achieving goals.
Morning Prep Cook
Olive Garden - Darden Restaurants
10.2024 - 04.2025
- Prepared and organized ingredients for daily meal service, ensuring high standards of quality and freshness.
- Operated kitchen equipment safely and efficiently, maintaining a clean and orderly workspace.
- Collaborated with team members to streamline food preparation processes, enhancing overall kitchen efficiency.
Daycare Assistant Teacher
Chrichelle's Childcare
04.2023 - 10.2024
- Facilitated daily learning activities, promoting cognitive and social development among children.
- Prepared weekly meal plans and inventory lists for our supervisor, compatible with childcare regulatory dietary guidelines.
- Developed engaging lesson plans tailored to individual learning styles and developmental needs.
- Supervised classroom activities, ensuring a safe and nurturing environment for all children.
Customer Service Representative
Robert Half
09.2022 - 04.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
Seasonal Bartender
JPC Event Center
01.2022 - 09.2022
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Managed inventory levels, ensuring timely restocking of supplies to meet event demands.
Dispatch Clerk
Estes Express Lines
09.2019 - 01.2022
- Answered incoming calls from different Estes terminals, ensuring all drivers are meeting at correct destinations and arrival times.
- Dispatched drivers with correct paperwork and specific hazmat printed on trailers with paperwork to match.
- Intense usage of the AS400 system fluently on a daily basis.
Solar Photovoltaic Installer
God's Green Earth LLC
09.2018 - 09.2019
- Installed solar photovoltaic systems depending on how much energy a specific client had purchased.
- Executed precise electrical wiring and connection of solar panels to inverters and utility grids.
- Installed solar photovoltaic systems on residential and commercial properties, ensuring compliance with safety standards.
Front Desk Receptionist
Saint John XXIII Home
10.2014 - 06.2019
- Greeted residents and visiting guests using outstanding communication skills.
- Answered wide variety of phone calls outside or within the facility.
- Organized payments the facility received from residents or residents' families.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Education
Associate's Degree - Holistic Nutrition And Wellness
Auguste Escoffier School of Culinary Arts
Boulder, CO10-2025
Associate's Degree - Industrial Maintenance with Wind & Solar Technology
New Castle School of Trades
New Castle, Pennsylvania08-2018
Skills
- Team communications
- Inbound and outbound calling
- Microsoft Office expertise
- Organization and administration
- Customer relationship management (CRM)
- Attention to detail and strategic planning
- Digital marketing and social media marketing
Certification
- OSHA 10, 08/2018
- HVAC Universal, 08/2018
Languages
English
Native or Bilingual
Spanish
Professional Working
Portuguese
Limited Working
Italian
Limited Working
Timeline
Marketing Manager, Artist and E-Commerce
@Tankuss Via Instagram
03.2025 - Current
Morning Prep Cook
Olive Garden - Darden Restaurants
10.2024 - 04.2025
Daycare Assistant Teacher
Chrichelle's Childcare
04.2023 - 10.2024
Customer Service Representative
Robert Half
09.2022 - 04.2023
Seasonal Bartender
JPC Event Center
01.2022 - 09.2022
Dispatch Clerk
Estes Express Lines
09.2019 - 01.2022
Solar Photovoltaic Installer
God's Green Earth LLC
09.2018 - 09.2019
Front Desk Receptionist
Saint John XXIII Home
10.2014 - 06.2019
Associate's Degree - Industrial Maintenance with Wind & Solar Technology
New Castle School of Trades
Associate's Degree - Holistic Nutrition And Wellness
Auguste Escoffier School of Culinary Arts
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