Hannah Diehl
Ridgeway,VA
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Sullivans Steakhouse. Proven ability to enhance guest satisfaction through effective problem-solving and upselling techniques. Adept at multitasking and maintaining order accuracy, consistently exceeding performance goals while fostering positive guest interactions.
Overview
7
7
years of professional experience
Work History
Server
Sullivans Steakhouse
10.2024 - Current
- Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
- Managed multiple tables simultaneously, maintaining efficiency during peak service hours.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Assisted in training new servers on menu items and restaurant protocols.
- Processed guest payments accurately using POS systems, enhancing transaction efficiency.
- Upheld cleanliness standards in dining area, contributing to overall restaurant hygiene and ambiance.
- Resolved guest complaints promptly, fostering positive customer relationships and satisfaction.
- Participated in team meetings to discuss service improvements and enhance operational workflows.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Baker and Cake Decorator
Once in a Blue Moon Bakery
09.2018 - 10.2024
- Streamlined production processes to improve efficiency in daily operations.
- Implemented quality control measures to ensure consistency in product output.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Maintained accurate inventory of baking supplies and ingredients.
- Customized cake designs according to customer requests, increasing satisfaction and repeat business.
- Increased customer satisfaction with friendly and efficient service.
- Adapted baking techniques for special dietary needs, expanding customer base to include those with dietary restrictions.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
Education
High School Diploma -
Wake Forest Rolesville High School
Wake Forest, NC01.2008
Skills
Strong work ethic
Timeline
Server
Sullivans Steakhouse
10.2024 - Current
Baker and Cake Decorator
Once in a Blue Moon Bakery
09.2018 - 10.2024
High School Diploma -
Wake Forest Rolesville High School