Hannah Diehl
Ridgeway,VA
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Sullivans Steakhouse. Proven ability to enhance guest satisfaction through effective problem-solving and upselling techniques. Adept at multitasking and maintaining order accuracy, consistently exceeding performance goals while fostering positive guest interactions.
Overview
7
7
years of professional experience
Work History
Server
Sullivans Steakhouse
Raleigh, NC
10.2024 - Current
- Provided exceptional customer service, ensuring a welcoming dining experience for all guests.
- Managed multiple tables simultaneously, maintaining efficiency during peak service hours.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Assisted in training new servers on menu items and restaurant protocols.
- Processed guest payments accurately using POS systems, enhancing transaction efficiency.
- Upheld cleanliness standards in dining area, contributing to overall restaurant hygiene and ambiance.
- Resolved guest complaints promptly, fostering positive customer relationships and satisfaction.
- Participated in team meetings to discuss service improvements and enhance operational workflows.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Baker and Cake Decorator
Once in a Blue Moon Bakery
Cary, NC
09.2018 - 10.2024
- Streamlined production processes to improve efficiency in daily operations.
- Implemented quality control measures to ensure consistency in product output.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Maintained accurate inventory of baking supplies and ingredients.
- Customized cake designs according to customer requests, increasing satisfaction and repeat business.
- Increased customer satisfaction with friendly and efficient service.
- Adapted baking techniques for special dietary needs, expanding customer base to include those with dietary restrictions.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
Education
High School Diploma -
Wake Forest Rolesville High School
Wake Forest, NC01.2008
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Hospitality service expertise
Customer service
Memory retention
Team collaboration
Order accuracy
Quality control
Guest relations management
Point of sale operation
Inventory management
Task prioritization
Banquet coordination
Multitasking and organization
Shift management
Positive and professional
Positive guest interactions
Hostess support
Point of sale (POS) system operations
Check payment processing
Reliable and responsible
Warm and friendly
Problem-solving
Cool under pressure
Excellent communication
Timeline
Server
Sullivans Steakhouse
10.2024 - Current
Baker and Cake Decorator
Once in a Blue Moon Bakery
09.2018 - 10.2024
High School Diploma -
Wake Forest Rolesville High School