Hi, I’m
TRAN NGUYEN
Midway City,CA
Summary
Proven track record in enhancing customer satisfaction and resolving complex issues, demonstrated during my tenure at NationsBenefits. Skilled in communication and problem-solving, I effectively managed high-volume inquiries and improved client relationships. Achieved significant enhancements in service delivery by leveraging attention to detail and conflict resolution abilities.
Overview
5
years of professional experience
Work History
NationsBenefits
Grievances & Appeals Agent (Remote)
10.2023 - Current
Job overview
- Enhanced client relationships by maintaining open lines of communication and responding promptly to inquiries.
- Improved customer satisfaction with tailored solutions that addressed unique needs.
- Coordinated with team members to deliver exceptional client service.
- Collaborated with cross-functional teams to support business objectives and initiatives.
- Enhanced product knowledge to provide clients with accurate and helpful information.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
NationsBenefits
Member Experienced Agent (Call Center)
09.2022 - 10.2023
Job overview
- Enhanced customer satisfaction by efficiently addressing and resolving supplemental Medicare benefits -related inquiries.
- Provided exceptional support to all members, guiding them through benefits options and plan details.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Improved call center performance by consistently maintaining a high level of professionalism and productivity.
- Reduced call handling time with efficient problem-solving skills and comprehensive knowledge of supplemental Medicare benefits.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Michael K Tran, M.D - Eye Physician & Surgeon
Medical Insurance Specialist/Front Desk Receptionist
07.2020 - 09.2022
Job overview
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced data accuracy by meticulously updating patient records and insurance information in the system.
- Achieved timely resolution of claim issues through effective communication with insurance carriers and healthcare providers.
- Provided exceptional customer service, assisting patients in understanding their insurance benefits and financial responsibilities.
- Verified patient eligibility and coverage details prior their appointment.
- Verified patient insurance coverage and benefits for medical claims.
Education
Hung Vuong High School, Binh Duong, VN
High School Diploma
American Career College, Anaheim, CA
Diploma from Medical Billing And Coding
07-2020
Skills
- Customer service
- Communication skills
- Problem solving
- Conflict resolution
- Attention to detail
Languages
English
Vietnamese
Timeline
Grievances & Appeals Agent (Remote)
NationsBenefits
10.2023 - Current
Member Experienced Agent (Call Center)
NationsBenefits
09.2022 - 10.2023
Medical Insurance Specialist/Front Desk Receptionist
Michael K Tran, M.D - Eye Physician & Surgeon
07.2020 - 09.2022
Hung Vuong High School
High School Diploma
American Career College
Diploma from Medical Billing And Coding
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