Summary
Overview
Work History
Education
Skills
Assessments
Personal Information
Accomplishments
Certification
Languages
References
Timeline
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HANNAH DODGE

Fort Pierce,FL

Summary

Results-driven professional with expertise in innovative solutions, systems, and process improvements. Proven track record of increasing efficiency, customer satisfaction, and profitability. Skilled in customer service with a professional demeanor. Proficient in MS Office (Word, Excel, PowerPoint, Access, Outlook), email, social media, and various applications/systems. Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Part Time Keyholder

Fluent Cannabis
Fort Pierce, US
03.2023 - Current
  • Maintained accurate cash handling procedures, including register counts and deposits
  • Managed opening and closing procedures, ensuring the security of the store and adherence to company policies
  • Trained new employees on store operations, product knowledge, and customer service standards
  • Adhered to strict compliance regulations regarding age verification, product labeling, packaging requirements, and record-keeping procedures
  • Assisted in inventory management by conducting regular stock checks, monitoring expiration dates, and restocking shelves as needed
  • Resolved customer complaints or concerns promptly by actively listening to their feedback and finding appropriate solutions within company policies

Customer Service Associate (Full Time)

Wawa
Fort Pierce, US
08.2020 - Current
  • Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service
  • Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
  • Managed a high volume of incoming orders, consistently meeting or exceeding response time targets
  • Maintained cleanliness and organization of the store, including restocking shelves and cleaning surfaces
  • Operated cash register and accurately processed transactions for fuel purchases, snacks, and other items

Part-time Office Assistant

All Approved Autoworks
Fort Pierce, US
02.2020 - 01.2023
  • Maintained electronic and physical filing systems to ensure easy retrieval of documents
  • Handled incoming calls, took messages, and directed inquiries to appropriate staff members
  • Managed email correspondence by responding to inquiries promptly and forwarding important messages to relevant parties
  • Performed general administrative tasks including photocopying, scanning documents, mailing letters/packages, etc
  • Liaised between different departments/teams within the organization, facilitating effective communication flow
  • Maintained accurate records of sales activities, including customer interactions, vehicle inventory status, and financial transactions

Night Supervisor

Popeyes
Vero Beach, US
05.2020 - 08.2020
  • Managed daily operations of a fast food restaurant, overseeing all aspects of customer service, food preparation, and staff management
  • Ensured compliance with health and safety regulations at all times through regular inspections and staff training sessions
  • Performed cash handling duties accurately, including closing registers and reconciling cash drawers

Supervisor

Big Apple Pizza
Vero Beach, US
05.2017 - 05.2020
  • Provided exceptional customer service by addressing any concerns or issues promptly and professionally
  • Attended training sessions on new cooking techniques or menu items to enhance skills and knowledge
  • Communicated effectively with other team members to coordinate orders and minimize wait times for customers
  • Worked efficiently under pressure during busy periods, consistently meeting or exceeding customer expectations
  • Maintained cleanliness and sanitation standards in the kitchen area, including proper storage of ingredients
  • Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
  • Managed a high volume of phone calls while maintaining excellent phone etiquette standards
  • Developed strong relationships with regular customers, enhancing their dining experience through personalized service
  • Mentored and coached employees to develop their skills and advance within the organization
  • Served as a liaison between upper management and front-line employees, ensuring effective communication of company goals and objectives

Education

High School Diploma -

Vero Beach High School
Vero Beach, FL
05.2020

Skills

  • Accounts Payable
  • Shift Management
  • Office Coordination
  • Accounting
  • Sales
  • Administrative Support Expertise
  • Operational Oversight
  • Cash Handling
  • Microsoft Excel
  • Data Entry
  • Microsoft Outlook
  • Accounts Receivable
  • Task Delegation
  • Bank Deposits
  • Store maintenance
  • Cash Handling Accuracy
  • Loss prevention strategies
  • Merchandising
  • Microsoft Word
  • Effective Upselling Techniques
  • Barista Experience
  • Cleaning Experience
  • Digital Literacy
  • Supervising Experience
  • Phone Etiquette
  • Training & Development
  • Microsoft Powerpoint
  • Retail Payment Processing
  • Guest Services
  • Team Leadership

Assessments

Medical receptionist skills, Proficient, 08/01/24, Managing physician schedules and maintaining accurate patient records

Personal Information

Authorized To Work: US

Accomplishments

  • Employee of the Month- January 2022(Wawa)
  • Created a COA folder to make it easier for fellow employees to look up terpene levels of flower
  • Have read every manual, front-to-back, to learn company guidelines

Certification

  • HIPAA Certification
  • Intro to Cannabis-Seed Talent
  • Cannabis Retail Basics-Seed Talent
  • Cannabis Cultivation & Facilities - 101-Seed Talent
  • Dablicator™️ Oil Applicator-Seed Talent
  • Birchmount Network Budtender Gift Card Training-Seed Talent
  • CannaDevices-Seed Talent
  • How to Buy Products on Leaf Trade-Seed Talent

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Part Time Keyholder

Fluent Cannabis
03.2023 - Current

Customer Service Associate (Full Time)

Wawa
08.2020 - Current

Night Supervisor

Popeyes
05.2020 - 08.2020

Part-time Office Assistant

All Approved Autoworks
02.2020 - 01.2023

Supervisor

Big Apple Pizza
05.2017 - 05.2020

High School Diploma -

Vero Beach High School

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