Hannah Dolojan

• Generated daily productivity records and assisted senior leadership during executive decision-making processes.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.

• Maintained strong relationships with customers and vendors, prioritized and organized tasks, with a attention to detail that exceeded expectations
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Investigated and resolved customer inquiries and complaints quickly.
• Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.

• As extended coverage I was in charge of truck fleets, planning loads, dispatching drivers and maintaining communication between our drivers and the customers
• Handling very high volumes of phone calls and ongoing messages from drivers
• Maintain critical thinking along with quick problem solving skills and attention to detail's to adapt to changing situations

Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Helped maintain office security by monitoring visitor access and issuing badges as needed.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

• Handled food, provided customer service, managed money handling and exchange, assisted in manager counting and inventory process.
• Worked effectively in fast-paced environments.
• Cultivated interpersonal skills by building positive relationships with others.