Hannah Dolphin
Kansas City,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Apparel Purchaser and Coordinator
Century Marketing Inc
03.2017 - Current
- Established relationships with vendors to secure competitive pricing and discounts.
- Resolves customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborates with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Responds to customer requests, offering excellent support and tailored recommendations to address needs.
- Places orders for merchandise consistent with quality, quantity and other specification requirements.
- Achieves quick turnaround times by effectively prioritizing tasks and delegating responsibilities among team members.
- Checking in and verifying apparel from suppliers once delivered.
- Works with the customers via email, in person, and by phone to discuss their order needs.
- Quotes customers and checks inventory based on the customer requests.
- Coordinates with designers on each project so that they can proof what the customer needs.
- Efficiently generates quotes and work orders through CRM software.
- Picking, receiving, bagging, and shipping of apparel orders.
- Creates and processes PO's to multiple vendors.
Cash Office/Customer Service and Floral Manager
Hen House
08.2010 - 05.2019
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Researched latest design trends, colors, and vendor products for use in new pieces.
- Enhanced customer satisfaction by creating visually appealing and innovative floral arrangements for various occasions.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Performed end-of-day closing procedures.
- Assisted customers with cashier transactions, providing exceptional service and fostering positive relationships.
- Week ending books.
- Processed refunds and exchanges in accordance with company policy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Built relationships with customers to encourage repeat business.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
Bachelor of Fine Arts - Photomedia Design
University of Kansas
Lawrence, KS05.2017
Skills
- Customer Service
- Critical Thinking
- Multi-tasker
- Detail Oriented
Timeline
Apparel Purchaser and Coordinator
Century Marketing Inc
03.2017 - Current
Cash Office/Customer Service and Floral Manager
Hen House
08.2010 - 05.2019
Bachelor of Fine Arts - Photomedia Design
University of Kansas
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