Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Doran

Ipswich,MA

Summary

Accomplished Director of Retail Sales with a proven track record at OMNI Food Sales, enhancing operational efficiency and customer satisfaction. Expert in Operations Management and Employee Management, I spearheaded initiatives that increased profit margins significantly. Known for dynamic leadership and strategic sales presentations, I excel in fostering customer relationships and driving territory sales growth. Skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 15-year history of successful industry performance.

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

12
12
years of professional experience

Work History

Director of Retail Sales

OMNI Food Sales
01.2021 - Current
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Recruited, hired and trained 25 associates to develop into productive team members with excellent product knowledge.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Managed accounts to retain existing relationships and grow share of business.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Coordinated, planned, scheduled all team events such as travel, expenses, team building events
  • Managed Expensify expense reimbursement program

Business Manager

OMNI Food Sales
01.2021 - Current
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
  • Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions.
  • Executed business plans to further strengthen and maximize territory sales and profits.
  • Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
  • Assisted with hiring process and training of new employees.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.

Retail Lead

OMNI Food Sales
01.2021 - Current
  • Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
  • Coordinated merchandising displays, signage and sales enablement.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Trained and oriented associates to maximize team performance.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Mentored new sales associates to contribute to store's positive culture.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.

Zone Manager

Omni Food Sales
01.2021 - Current
  • Considered and approved policies to support company initiatives and overall performance.
  • Analyzed and improved performance across zone using sales metrics and performance reports.
  • Developed reports of zone performance and presented data to upper management.
  • Increased profit margin [Number]% through inventory control, cost control and increased route productivity.
  • Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Built in store displays, corrugate

Account Sales Manager

Red Bull Distribution
06.2019 - 01.2021
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Attended industry events and conventions to expain sales opportunities.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Managed accounts to retain existing relationships and grow share of business.
  • Compiled and analyzed data to determine approaches to improve sales and performance.

Owner

Bunz Burger
09.2013 - 06.2019
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
  • Instituted positive kitchen atmosphere for staffers through effective communication, consistent training and skill development.
  • Pitched in to work line during busy periods or in place of sick employees.
  • Developed new culinary programs that increased customer satisfaction and operational excellence levels.
  • Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Implemented food cost and waste reduction initiatives to save money.
  • Set up and broke down kitchen for service.
  • Developed close relationships with suppliers to source best ingredients.
  • Monitored food production to verify quality and consistency.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.

Education

Associate of Arts - Culinary Arts

North Shore Community College
Danvers, MA
05-2012

Skills

  • Employee Management
  • Operations Management
  • Financial Oversight
  • Budget Administration
  • Customer Service
  • Customer Relationship Management
  • Sales Reporting
  • Territory sales management
  • Sales territory growth
  • Sales Presentations
  • Microsoft Office - Execel, PowerPoint, Word

Timeline

Director of Retail Sales

OMNI Food Sales
01.2021 - Current

Business Manager

OMNI Food Sales
01.2021 - Current

Retail Lead

OMNI Food Sales
01.2021 - Current

Zone Manager

Omni Food Sales
01.2021 - Current

Account Sales Manager

Red Bull Distribution
06.2019 - 01.2021

Owner

Bunz Burger
09.2013 - 06.2019

Associate of Arts - Culinary Arts

North Shore Community College

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