Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Websites
References
Timeline
Generic

Hannah Dow

Fairview Heights,IL

Summary

Dynamic and dedicated professional with extensive experience in multiple arenas of customer service at Chick-fil-A and Cedarville University Admissions. Proven ability in inventory management and event coordination, ensuring seamless operations. Recognized for enhancing guest satisfaction through effective communication and teamwork. Committed to maintaining high standards while fostering a positive environment for both clients and colleagues. CPR-certified, skilled, and experienced in patient care.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Services Assistant

Cedarville University
Cedarville, OH
08.2023 - Current
  • Answered incoming calls from guests seeking reservations or general information.
  • Transmitted information or documents to guests through email, mailings, and phone calls.
  • Assisted guests with check-ins and check-outs in a timely manner.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Resolved guest complaints in a professional manner.
  • Tracked inventory levels of supplies needed for university event operations.
  • Verified reservations by phone.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Answered phones to respond to guest inquiries, and transferred calls to appropriate staff members.
  • Provided guidance to new team members on how to perform tasks correctly.

Front of House Team Member

Chick-fil-A
Fairview Heights, IL
05.2021 - 08.2024
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Monitored guest satisfaction levels throughout meal services.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Refilled condiments, napkins and server workstations.
  • Performed cleaning duties such as sweeping, mopping, dusting, wiping down surfaces.
  • Assisted in training new team members on proper front-of-house operations.
  • Processed credit card transactions quickly and accurately.
  • Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
  • Participated in team meetings to discuss performance metrics and areas for improvement.
  • Upheld company standards and values, representing the brand positively.
  • Followed national, state and local safety, health and sanitation guidelines to protect guests.
  • Provided customer support with menu selection and answered questions about specials or other restaurant offerings.
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
  • Maintained cleanliness of dining area, including tables, chairs, floors, and windows.
  • Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
  • Handled customer queries and complaints, ensuring satisfactory resolution.
  • Assisted guests with special needs or accommodations, ensuring an inclusive environment.
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Performed opening and closing procedures at the end of shift.
  • Operated cash registers accurately and efficiently processed payments from customers.
  • Filled soft drink cups and poured hot coffee and tea for patrons.
  • Tracked inventory levels for food supplies and beverages.
  • Rotated inventory to reduce waste and optimize freshness.

Barista

Scooter's Coffee
Fairview Heights, Illinois
05.2023 - 08.2023
  • Ordered and received supplies to restock beverage items.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Collected payments and provided accurate change.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Maintained calm demeanor during high-volume periods and special events.
  • Memorized official and off-menu coffee and tea preparations.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Described menu items to customers and suggested products based on stated preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.

Personal Care Attendant

Parkway Gardens Senior Living Facility
FAIRVIEW HEIGHTS, Illinois
05.2023 - 08.2023
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Assisted clients with maintaining good personal hygiene.
  • Administered medications as prescribed by a physician or other healthcare professional.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Followed care plan and directions to administer medications.
  • Ambulated individuals around the home.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Supported bathing, dressing and personal care needs.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Provided physical support to clients by transferring them in and out of wheelchairs or beds.
  • Organized games and other activities to engage clients and offer mental stimulation.
  • Observed changes in the client's condition and reported any changes to the supervisor and manager.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.

Front of House Team Member

Chick-fil-A
Cedarville, OH
08.2022 - 12.2022
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Refilled condiments, napkins and server workstations.
  • Performed cleaning duties such as sweeping, mopping, dusting, wiping down surfaces.
  • Assisted in training new team members on proper front-of-house operations.

Education

Bachelor of Science - Exercise Science

Cedarville University
Cedarville, OH
05-2026

High School Diploma -

Dow Christian Academy
Fairview Heights, IL
05-2022

Some College (No Degree) - General Education

Southwestern Illinois College
Belleville, IL

Skills

  • Fitness assessment
  • CPR certification
  • Patient care
  • Medication administration
  • Inventory management
  • Customer service
  • Team collaboration
  • Event coordination

Affiliations

  • Civil Air Patrol
  • Archery Club
  • Teen Advisory Community Board
  • AWANA Church Ministry

Certification

  • CPR Certified- most recently 2023

References

References available upon request.

Timeline

Guest Services Assistant

Cedarville University
08.2023 - Current

Barista

Scooter's Coffee
05.2023 - 08.2023

Personal Care Attendant

Parkway Gardens Senior Living Facility
05.2023 - 08.2023

Front of House Team Member

Chick-fil-A
08.2022 - 12.2022

Front of House Team Member

Chick-fil-A
05.2021 - 08.2024

Bachelor of Science - Exercise Science

Cedarville University

High School Diploma -

Dow Christian Academy

Some College (No Degree) - General Education

Southwestern Illinois College

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