Hannah Doyle
Bear,DE
Summary
Accomplished Manager/Operator at Hannah’s House, adept in team leadership and complex problem-solving, significantly improved customer satisfaction and staff efficiency. Skilled in business administration and staff management, consistently met sales goals at Porter Infiniti, enhancing dealership success. Proven ability in multitasking and organizational skills, fostering positive work environments and streamlining operations for optimal performance.
Overview
23
23
years of professional experience
Work History
Manager/Operator
Hannah’s House
09.2006 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
F&I Manager
Porter Infiniti
12.2007 - 10.2008
- Maintained a strong understanding of industry trends and changes through ongoing professional development.
- Proactively identified solutions for customers experiencing credit issues.
- Consistently met or exceeded monthly sales goals, contributing to overall dealership success.
- Improved customer satisfaction by effectively explaining financing options and ensuring a transparent process.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts professionally as they arose.
- Created comprehensive dealer incentive programs that ensured optimal alignment of interests between the dealer and the finance company.
- Evaluated credit applications and provided recommendations for approval or denial based on thorough risk assessments and financial analysis, ensuring responsible lending practices were followed consistently.
Receptionist
Porter Nissan
02.2006 - 01.2007
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Operated multi-line telephone system to answer and direct high volume of calls.
Corporate Travel Consultant
Siemens Westinghouse
07.2004 - 01.2006
- Booked transportation and coordinated schedules for conferences and meetings.
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
- Actively participated in industry events and conferences, expanding professional networks and staying abreast of emerging trends relevant to corporate travel management.
- Assisted in the implementation of new technologies aimed at improving operational efficiencies within the organization while maintaining a focus on enhancing customer experience.
- Organized details of transportation, schedules for conferences and other meetings for corporate trips.
- Arranged travel accommodations for groups, couples and executive clients.
- Streamlined booking processes for increased efficiency, resulting in reduced turnaround times for travel reservations.
Travel Coordinator
Practice Solutions
10.2001 - 06.2004
- Facilitated seamless communication between travelers, suppliers, colleagues, and management through regular updates on trip progress.
- Verified and finalized arrangements to deliver smooth and efficient travel for employees.
- Assisted travelers in obtaining necessary visas and other documentation required for international trips.
- Added special requests and reward program information into system, verifying inclusion in travel planning.
- Arranged hotel accommodations, cars or drivers and all related documentation.
- Monitored travel arrangements closely to proactively handle potential disruptions or changes in plans.
- Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
- Reviewed, input and paid invoices for travel-related services.
- Set up domestic and international flights for staff and contractors.
Education
Associate Degree - Travel/Business
Pittsburgh Technical Institute
Pittsburgh, PA07.2002
High School Diploma -
William Penn
New Castle, DE06.2000
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Schedule Preparation
- Business Administration
- Multitasking
- Problem-Solving
- Organizational Skills
Timeline
F&I Manager
Porter Infiniti
12.2007 - 10.2008
Manager/Operator
Hannah’s House
09.2006 - Current
Receptionist
Porter Nissan
02.2006 - 01.2007
Corporate Travel Consultant
Siemens Westinghouse
07.2004 - 01.2006
Travel Coordinator
Practice Solutions
10.2001 - 06.2004
Associate Degree - Travel/Business
Pittsburgh Technical Institute
High School Diploma -
William Penn
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