Hi, I’m
Hannah Draper
Emporia,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
years of professional experience
Work History
Comfort Inn By Choice Hotels
Hotel Front Desk Clerk /Front Office Supervisor
10.2020 - Current
Job overview
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Managed lost and found items to assist guests with retrieving belongings.
- Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Managed a high volume of calls using a multi line phone system.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Coordinated with vendors for repair and maintenance of hotel.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Greensville County High SchoolEmporia, VA
High School Diploma
06.2020
Skills
- Reservation Processing
- Administrative Support
- Staff Training
- Teamwork orientation
- Staff Scheduling
- Administrative Skills
- Microsoft Office
- Payment handling
- Transaction Processing
- Detail Oriented
- Records Management
- Basic accounting
- Computer Skills
- Multi-Line Phone Systems
- Correspondence Management
- Data Entry
- Phone and Email Etiquette
- Teamwork and Collaboration
- Auditing
- Invoicing and Billing
References
Natalie Manning ( current supervisor)
(434) 594-9264
Shamane Bazemore ( previous supervisor)
(252) 377-0392
Timeline
Hotel Front Desk Clerk /Front Office Supervisor
Comfort Inn By Choice Hotels
10.2020 - Current
Greensville County High School
High School Diploma
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