Hannah Dreyer
Summary
Detail-oriented Support Secretary with over 5 years of experience providing dedicated clerical assistance. Offering strong skills in case file management, scheduling and customer service. Organized to handle a high-intensity workload. Excellent multitasking and fantastic at using any software program needed for data entry and analysis.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Data Entry Clerk
Inter-Tech Supplies
03.2025 - Current
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Completed accurate order entry and data verification.
- Processed cash payments and credit and debit card transactions.
- Documented shipping information for orders and tracked packages when necessary.
- Monitored and tracked inventory to achieve prompt order fulfillment.
Medical Insurance Specialist
Principle Diagnostics Laboratory
05.2024 - 03.2025
- Maintained current and accurate medical records for patients.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Liaised between patients, insurance companies, and billing office.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Verified insurance of patients to determine eligibility.
Secretarial Support I
Lehigh County Domestic Relations
05.2022 - 04.2024
- Client Service at front-desk or docketing unit
- Case research to answer general and case specific questions.
- Scheduled and processed cases in a timely manner.
- Managed filing and imaging documents/legal filings.
- Transcribed legal documents and phone conversations.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Merchandising Manager
Five Below
03.2018 - 06.2020
- Optimized store displays and appearance via strategic merchandising.
- Maintained point of sale (POS) system by inputting accurate inventory information.
- Interacted with customers to obtain feedback and drive satisfaction.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
Education
Associate of Arts -
Northampton Community College
12-2016
Phlebotomy Certificate -
McCann School of Business & Technology
Allentown, PA08-2019
Skills
- Data transcription and accuracy
- Meticulous attention to detail and error identification
- Filing and data archiving
- Document processing and proofreading
- Accounts receivable management
- Payment posting
- Electronic health records management
- Insurance verification and claims processing
- Scheduling and account management
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
Timeline
Data Entry Clerk
Inter-Tech Supplies
03.2025 - Current
Medical Insurance Specialist
Principle Diagnostics Laboratory
05.2024 - 03.2025
Secretarial Support I
Lehigh County Domestic Relations
05.2022 - 04.2024
Merchandising Manager
Five Below
03.2018 - 06.2020
Associate of Arts -
Northampton Community College
Phlebotomy Certificate -
McCann School of Business & Technology
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