Hannah Du-Bois
Spring Hill,FL
Summary
I am a personable and dedicated patient care manager with extensive experience in the industry. I'm also a extremely solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. I'm motivated to maintain customer satisfaction and contribute to company success. Overall I would say I'm articulate, enthusiastic and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, growing businesses, and sales!
Overview
9
9
years of professional experience
Work History
Manager/Patient Care Coordinator
Beltone Hearing Care Center
Tampa Palms/Brooksville , FL
06.2024 - Current
- Collaborated with staff to improve overall patient care and response times.
- Maintained records management system to process personnel information and produce reports.
- Explained policies, procedures and services to patients.
- Configured Windows operating system for optimal performance.
- Organized daily schedules, scheduled client meetings and coordinated office events.
- Answered phone calls promptly while routing them appropriately within the organization's structure.
Manager/Associate Patient Care Coordinator
Audibel Hearing Centers
Brooksville, FL
12.2021 - 06.2022
- Ordering Stock and office equipment
- Assured regulatory compliance and professionalism across patient service.
- Communicated with patients to ensure quality of care and develop care plans.
- Received and routed care team messages and documents to appropriate staff.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Provided administrative support for patient care staff.
- Scheduled evaluations and procedures for patients.
Receptionist
Petluv
Brooksville, FL
12.2020 - 11.2021
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Client Care Representative
Monster Transmission
Brooksville, FL
09.2020 - 11.2020
- Resolved client issues by correcting immediate problems and communicating with staff.
- Effectively managed busy schedule using time-blocking techniques, productivity strategies and google calendar to book meetings and appointments.
- Offered friendly greetings and knowledgeable service to guests.
- Boosted client retention using client appreciation initiatives and relationship-building techniques.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and developed data entry documentation and instructions to optimize data delivery.
- Coordinated assignment distribution to facilitate smooth workflows.
Advocate
Dawn Center
Spring Hill, Florida
05.2020 - 09.2020
- Completed reports, paperwork and documentation accurately and on time.
- Identified appropriate community resources and provided referrals for services.
- Gathered and analyzed information to advocate safety, well-being and progress.
- Performed data input to document care and services plans, needs assessments and progress notes.
- Provided direct support, coaching and intervention to increase self-sufficiency and goal attainment.
- Handled crisis situations with exceptional tact, enacting best possible interventions for service and support.
- Facilitated weekly group sessions focused on various issues to help groups and individuals.
Cashier
Joann's Fabrics
Spring Hill, FL
08.2019 - 02.2020
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
Teacher
Discovery Point
Spring Hill, FL
10.2018 - 03.2019
- Built and strengthened positive relationships with students, parents and teaching staff.
- Differentiated instruction according to student skill level.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Instructed students individually and in groups, utilizing various teaching methods.
Barista Shift Lead
Target, Spring Hill
Spring Hill, FL
07.2018 - 09.2018
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Supported highest standards of conduct and service to support company reputation.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
Crew Member
Dunkin Donuts
Spring Hill, Florida
01.2016 - 01.2017
- Wiped down tables and equipment, swept and refilled stock.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Took orders from patrons and input selections into store computer system.
- Stocked shelves and cases with new or transferred items.
- Presented orders to guests within anticipated service times.
Education
Bachelor of Science - Business Administration And Management
Pasco-Hernando State College
Spring Hill, FL12-2027
Diploma -
F.W. Springstead High School
Spring Hill, FL06.2018
Skills
- Patient care coordination
- Sales technique
- Certified in Adobe, Word, and Excel
- Relationship building
- Case Management
- Community Advocacy
- Client advocacy
- Conflict resolution
- Business administration
Education and Training
true
Timeline
Manager/Patient Care Coordinator
Beltone Hearing Care Center
06.2024 - Current
Manager/Associate Patient Care Coordinator
Audibel Hearing Centers
12.2021 - 06.2022
Receptionist
Petluv
12.2020 - 11.2021
Client Care Representative
Monster Transmission
09.2020 - 11.2020
Advocate
Dawn Center
05.2020 - 09.2020
Cashier
Joann's Fabrics
08.2019 - 02.2020
Teacher
Discovery Point
10.2018 - 03.2019
Barista Shift Lead
Target, Spring Hill
07.2018 - 09.2018
Crew Member
Dunkin Donuts
01.2016 - 01.2017
Bachelor of Science - Business Administration And Management
Pasco-Hernando State College
Diploma -
F.W. Springstead High School
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