Hannah Dugan

• Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Redesigned user experience, site functionality and online merchandising to increase sales.
• Created official company page on various social media platforms to facilitate interaction with customers.
• Identified low-cost opportunities to increase visibility and drive traffic.
• Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
• Oversaw and guided brand marketing programs to optimize user product experience.

• Utilized upselling techniques to promote additional products and increase sales.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
• Sold float spa packages/memberships and maintained top sales
• Negotiated and closed deals with minimal oversight
• Generated sales by prospecting leads, cold calling and closing deals
• Answered customers' questions and addressed problems and complaints in person and via phone
• Assisted customers during selection process and helped choose perfect package to meet individual needs
• Met frequently with store managers to discuss product needs, accomplish sales goals and facilitate sales growth
• Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities

• Responsible for scheduling and organizing all appointments in person, on phone, and responding to all incoming emails
• Selling membership programs, retail, and gift cards to clients
• Developed relationships with guests to meet their needs and satisfaction for repeated service
• Designed display of products and merchandise in spa and was responsible for maintaining inventory
• Trained new hires on how to schedule, opening and closing duties, and how to generate and balance daily financial revenue reports

• Hear and resolve complaints from customers or the public.
• File and maintain records.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Receive payment and record receipts for services.
• Schedule appointments and maintain and update appointment calendars.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Compute sales prices, total purchases and receive and process cash or credit payment.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Inventory stock and requisition new stock.
• Exchange merchandise for customers and accept returns.
• Open and close cash registers, performing tasks such as counting money, coupons, and vouchers, balancing cash drawers, and making deposits.

• Greet guests and seat them at tables or in waiting areas.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Take and prepare to-go orders.
• Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
• Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
• Receive and record patrons' dining reservations.

Dermalogica Product Knowledge Specialist Certified