Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hannah Dugan

Atascadero,CA

Summary

Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.

Overview

13
13
years of professional experience
1
1
Certification

Work History

CCO & CMO

CENTRAL COAST LOCK & KEY
01.2022 - Current
    • Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
    • Established and maintained strong relationships with customers, vendors and strategic partners.
    • Redesigned user experience, site functionality and online merchandising to increase sales.
    • Created official company page on various social media platforms to facilitate interaction with customers.
    • Identified low-cost opportunities to increase visibility and drive traffic.
    • Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
    • Oversaw and guided brand marketing programs to optimize user product experience.

Sales Associate Specialist

FLOAT EASY
01.2018 - 03.2020
  • Utilized upselling techniques to promote additional products and increase sales.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
  • Sold float spa packages/memberships and maintained top sales
  • Negotiated and closed deals with minimal oversight
  • Generated sales by prospecting leads, cold calling and closing deals
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Assisted customers during selection process and helped choose perfect package to meet individual needs
  • Met frequently with store managers to discuss product needs, accomplish sales goals and facilitate sales growth
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities

Lead Lifestyle Consultant

MASSAGE HEIGHTS
01.2017 - 01.2018
  • Responsible for scheduling and organizing all appointments in person, on phone, and responding to all incoming emails
  • Selling membership programs, retail, and gift cards to clients
  • Developed relationships with guests to meet their needs and satisfaction for repeated service
  • Designed display of products and merchandise in spa and was responsible for maintaining inventory
  • Trained new hires on how to schedule, opening and closing duties, and how to generate and balance daily financial revenue reports

Assistant Manager

U-HAUL MOVING AND STORAGE
09.2014 - 08.2016
  • Hear and resolve complaints from customers or the public.
  • File and maintain records.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Receive payment and record receipts for services.
  • Schedule appointments and maintain and update appointment calendars.

Customer Service Representative

11.2012 - 08.2014
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.

Retail Sales Associate

ALDO
01.2012 - 10.2012
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Inventory stock and requisition new stock.
  • Exchange merchandise for customers and accept returns.
  • Open and close cash registers, performing tasks such as counting money, coupons, and vouchers, balancing cash drawers, and making deposits.

Hostess

CACTUS CLUB CAFE
04.2011 - 12.2011
  • Greet guests and seat them at tables or in waiting areas.
  • Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Take and prepare to-go orders.
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Receive and record patrons' dining reservations.

Education

High School Diploma -

CENTENNIAL SECONDARY SCHOOL

Spa Therapy - Esthetics/ Spa Therapy

Blanche Macdonald Centre - Uptown Campus
Vancouver, BC
2015

Skills

  • Business Development
  • Policy Development and Optimization
  • Business Alliance
  • Operational Oversight
  • Conflict Alleviation
  • Public Relations Understanding
  • Sales and Marketing
  • Program Leadership
  • Approachable and Outgoing
  • Adaptable and Flexible
  • Balanced Work Ethic
  • Relationship Management
  • Staff Management

Certification

CPR/First Aid Certified.

Dermalogica Product Knowledge Certified.

Timeline

CCO & CMO

CENTRAL COAST LOCK & KEY
01.2022 - Current

Sales Associate Specialist

FLOAT EASY
01.2018 - 03.2020

Lead Lifestyle Consultant

MASSAGE HEIGHTS
01.2017 - 01.2018

Assistant Manager

U-HAUL MOVING AND STORAGE
09.2014 - 08.2016

Customer Service Representative

11.2012 - 08.2014

Retail Sales Associate

ALDO
01.2012 - 10.2012

Hostess

CACTUS CLUB CAFE
04.2011 - 12.2011

High School Diploma -

CENTENNIAL SECONDARY SCHOOL

Spa Therapy - Esthetics/ Spa Therapy

Blanche Macdonald Centre - Uptown Campus

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Hannah Dugan