Hannah Duncan
Summary
Results-driven hospitality professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Deluxe Resort Front Office, Resort Concierge
Disney's Animal Kingdom Lodge
01.2024 - Current
- Proficiently uses specialized software tools, such as Hotel Experience and Guest Service Suite for streamlined front desk operations
- Collaborates seamlessly with both Front-of-house and back-of-house teams to guarantee the fulfillment of guests needs
- Skillfully addressed and resolved guest concerns or issues that arose during their resort stay, exhibiting a proactive and empathetic approach
- Provided assistance to guests in planning and optimizing their experience at the Walt Disney World Resort
- Established and nurtured an inclusive and welcoming environment for all guests and fellow Cast Members.
Scanning Assistant Manager
Harmon's Grocery Store
06.2019 - 01.2024
- Increased pricing department scores by 20% in 2023
- Managed a small team of 3 associates to complete daily tasks
- Utilized online programs such as Excel to complete job assignments in an organized manner
- Worked closely with other department heads to determine pricing for items throughout the store
- Ensured accurate pricing throughout the store using tags and signs
- Communicated daily any pricing issues with the appropriate corporate teams.
Housekeeping Operations Supervisor, Houseperson
Disney's Polynesian Village Resort
01.2022 - 01.2023
- Assisted in the housekeeping operation at a 900-room resort with average occupancy of 98%
- Used problem-solving and professional communication skills to resolve guest issues
- Organized and maintained lost and found items from various areas of the resort
- Used Microsoft Excel and Sheets documents to organize data and room information
- Worked as a team with managers from multiple lines of business within the resort
- Sent reports daily to leaders of the resort detailing how the operation performed
- Utilized time management skills to ensure all work tasks were completed daily
- Answered calls from various guests and departments
Education
Bachelor of Science - Hospitality and Resort Management
Southern Utah University
Cedar City, UT12.2024
Skills
- Team player attitude
- Customer service expertise
- Exceptional communication
- Positive demeanor
- Local Area Knowledge
- Event Planning
- Social Media Branding
- Problem-Solving
Timeline
Deluxe Resort Front Office, Resort Concierge
Disney's Animal Kingdom Lodge
01.2024 - Current
Housekeeping Operations Supervisor, Houseperson
Disney's Polynesian Village Resort
01.2022 - 01.2023
Scanning Assistant Manager
Harmon's Grocery Store
06.2019 - 01.2024
Bachelor of Science - Hospitality and Resort Management
Southern Utah University
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