Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Duncan

Pace,Florida

Summary

Proactive Summer Camp Staff Member, Frozen Yogurt Shop Worker, and Front Service Clerk with a strong background in customer service, child supervision, and teamwork. Excel at fostering positive environments, ensuring safety, and providing efficient service. Skilled in inventory management, product knowledge, and maintaining cleanliness, bringing reliability and excellent communication to every role.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Summer Camp Staff Member

Camp Baldwin
05.2022 - 08.2024
  • Fostered a positive environment for campers by promoting inclusivity, respect, and enthusiasm in all interactions.
  • Tailored instructional strategies according to individual learning styles of each camper to optimize skill acquisition during activity sessions.
  • Led groups of children safely through variety of camp activities.
  • Boosted teamwork and communication skills among campers through engaging group games and exercises.
  • Ensured camper safety by diligently supervising activities, enforcing rules, and addressing concerns promptly.

Frozen Yogurt Shop Worker

Frozen Ropes Yogurt
09.2023 - 05.2024
  • Contributed to team success by effectively collaborating with coworkers during peak hours.
  • Assisted in inventory management to ensure adequate stock levels and minimize waste.
  • Provided exceptional customer service, addressing concerns and answering questions with patience and professionalism.
  • Developed strong product knowledge to assist customers in making informed decisions about their frozen yogurt choices.
  • Ensured food safety standards were met by regularly sanitizing workstations and equipment.
  • Handled high-pressure situations calmly during peak hours, maintaining excellent customer service despite increased stress levels.
  • Maintained a clean and welcoming environment for patrons through regular cleaning and organization tasks.
  • Enhanced customer satisfaction by providing efficient and friendly service at the frozen yogurt shop.
  • Prepared fresh ingredients daily for toppings bar, ensuring quality and variety for customers.
  • Operated cash register accurately, ensuring correct change was given to customers while maintaining a balanced drawer.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
  • Notified supervisor and peers of low product inventory and customer complaints.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Front Service Clerk

Publix
11.2021 - 06.2022
  • Enhanced customer satisfaction by providing efficient and friendly front-end services.
  • Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
  • Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
  • Increased efficiency through effective bagging techniques while minimizing waste from damaged items.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • . Adapted well under pressure during high-volume hours or holiday seasons, consistently delivering prompt and courteous service to customers.
  • Assisted customers in locating products, saving them time and improving their shopping experience.
  • Ensured safe shopping environment by promptly addressing spills and hazards.

Education

Homeschool
Pace, FL
08.2021 - 05.2024

Skills

  • Child Supervision
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving abilities
  • Multitasking
  • Maintaining cleanliness
  • Reliability
  • Excellent Communication
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility

Timeline

Frozen Yogurt Shop Worker

Frozen Ropes Yogurt
09.2023 - 05.2024

Summer Camp Staff Member

Camp Baldwin
05.2022 - 08.2024

Front Service Clerk

Publix
11.2021 - 06.2022

Homeschool
08.2021 - 05.2024

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Hannah Duncan