Hannah Durham
Catlettsburg,KY
Summary
Accomplished Office Manager with a proven track record at Mcpeek Custom Pools LLC., excelling in customer relations and office administration. Leveraged organizational skills to enhance team productivity and streamline operations, significantly improving client satisfaction. Expert in managing financial records and reducing costs, demonstrating exceptional administrative support and a commitment to excellence.
Overview
13
13
years of professional experience
Work History
Office Manager
Mcpeek Custom Pools LLC.
2017.03 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Controlled finances to lower costs and keep business operating within budget.
- Executed billing tasks and recorded information in company databases.
- Handled account payments and provided information regarding outstanding balances.
Customer Service Manager
Buckle
2012.01 - 2017.03
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Arts -
Paul Mitchell The School Louisville
Louisville, KY09.2011
High School Diploma -
Boyd County High School
Ashland, KY06.2010
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Customer Relations
- Billing
- Administrative Support
Timeline
Office Manager
Mcpeek Custom Pools LLC.
2017.03 - Current
Customer Service Manager
Buckle
2012.01 - 2017.03
Associate of Arts -
Paul Mitchell The School Louisville
High School Diploma -
Boyd County High School
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