Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hannah DuVal

Ypsilanti

Summary

Adept at multitasking and fostering team collaboration, I enhanced patient care at Trinity Health - St. Joseph Mercy Hospital by streamlining diagnostic processes and improving patient safety protocols. My background also includes expertise in phlebotomy and a compassionate approach to patient interactions, significantly contributing to positive healthcare outcomes. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Waitress

Great Lakes Eatery And Pub
01.2024 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Advanced Patient Care Technician

Trinity Health - St. Joseph Mercy Hospital
10.2023 - Current
  • Increased efficiency in diagnostic testing processes by accurately collecting specimens for laboratory analysis following strict protocol guidelines.
  • Contributed to the optimization of workflows within busy units while consistently prioritizing workload based on urgency level.
  • Enhanced patient safety through diligent monitoring of vital signs and accurate documentation of medical records.
  • Promoted a patient-centered care approach by actively listening, empathizing, and addressing concerns raised by patients or their families.
  • Demonstrated strong clinical judgment, decision-making skills, and adaptability when faced with challenging or unexpected situations during patient care activities.
  • Assisted in the successful treatment of patients with complex medical conditions by collaborating with interdisciplinary healthcare teams.
  • Maintained a safe working environment, adhering to infection control protocols and proper use of personal protective equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Cleaned and sterilized instruments, equipment and surfaces.
  • Maintained accurate patient charts and medical records.
  • Utilized medical software to document and track patient progress.
  • Performed diagnostic tests and reported results to healthcare providers.
  • Gathered, charted, and analyzed patient history data and discussed key points with clinicians.

Medical Assistant Technician

University of Michigan
11.2021 - 10.2023
  • Conducted thorough pre-examination assessments of patients'' vital signs, medical histories, and presenting symptoms for informed physician evaluations.
  • Prepared examination rooms and sterilized equipment according to strict guidelines, ensuring a safe environment for patient care delivery.
  • Provided compassionate support to patients during difficult times, offering a listening ear and empathetic approach to care delivery.
  • Enhanced patient experience by providing quality care and maintaining a friendly, professional demeanor.
  • Promoted a positive work environment by fostering collaboration among team members and addressing any workplace conflicts promptly and professionally.
  • Provided support during minor surgical procedures by preparing instruments, ensuring sterile conditions were maintained throughout the process.
  • Performed phlebotomy procedures accurately and efficiently, minimizing patient discomfort during blood draws.
  • Assisted in the administration of vaccinations and immunizations, contributing to public health efforts within the community.
  • Managed inventory of medical supplies, monitoring stock levels and placing orders as necessary to maintain optimal clinic operations.
  • Facilitated referrals to specialist providers when necessary, expediting access to advanced care options for patients in need.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Completed EKGs and other tests based on patient presentation in office.

Lead Teacher, Two-Year-Olds Classroom

Annies Children Center
05.2019 - 11.2021
  • Applied play-based strategies to provide diverse approaches to learning.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Communicated with parents through enrollment, tours, newsletters, conferences, and direct personal communication.
  • Enhanced children''s cognitive development by implementing age-appropriate and stimulating activities.
  • Mentored new teachers, providing guidance and support during their transition into the role of lead teacher in a two-year-old classroom setting.
  • Implemented conflict resolution strategies to address challenging behaviors, teaching students essential social-emotional skills.
  • Promoted healthy eating habits and physical activity through the incorporation of nutrition education and daily movement activities.
  • Utilized various teaching methods to accommodate diverse learning styles, ensuring all students'' needs were met.

Waitress

Beckys Kountry Kitchen
05.2017 - 07.2019
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Education

High School Diploma -

Blissfield High School
Blissfield, MI
05-2017

Skills

  • Strong multitasking
  • Team collaboration
  • HIPAA compliance
  • Patient scheduling
  • Medical terminology knowledge
  • Vital sign monitoring
  • EMR / EHR
  • Phlebotomy

  • Procedure assistance
  • CPR
  • Immunization administration
  • Specimens collection and processing
  • Medical procedures
  • Compassionate caregiver
  • Patient flow management
  • Sterilization techniques

Certification

  • Basic Life Support (BLS) - American Heart Association.
  • CPR/AED Certification

Timeline

Waitress

Great Lakes Eatery And Pub
01.2024 - Current

Advanced Patient Care Technician

Trinity Health - St. Joseph Mercy Hospital
10.2023 - Current

Medical Assistant Technician

University of Michigan
11.2021 - 10.2023

Lead Teacher, Two-Year-Olds Classroom

Annies Children Center
05.2019 - 11.2021

Waitress

Beckys Kountry Kitchen
05.2017 - 07.2019
  • Basic Life Support (BLS) - American Heart Association.
  • CPR/AED Certification

High School Diploma -

Blissfield High School
Hannah DuVal