Hannah DuVal
Ypsilanti
Summary
Adept at multitasking and fostering team collaboration, I enhanced patient care at Trinity Health - St. Joseph Mercy Hospital by streamlining diagnostic processes and improving patient safety protocols. My background also includes expertise in phlebotomy and a compassionate approach to patient interactions, significantly contributing to positive healthcare outcomes. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waitress
Great Lakes Eatery And Pub
01.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Advanced Patient Care Technician
Trinity Health - St. Joseph Mercy Hospital
10.2023 - Current
- Increased efficiency in diagnostic testing processes by accurately collecting specimens for laboratory analysis following strict protocol guidelines.
- Contributed to the optimization of workflows within busy units while consistently prioritizing workload based on urgency level.
- Enhanced patient safety through diligent monitoring of vital signs and accurate documentation of medical records.
- Promoted a patient-centered care approach by actively listening, empathizing, and addressing concerns raised by patients or their families.
- Demonstrated strong clinical judgment, decision-making skills, and adaptability when faced with challenging or unexpected situations during patient care activities.
- Assisted in the successful treatment of patients with complex medical conditions by collaborating with interdisciplinary healthcare teams.
- Maintained a safe working environment, adhering to infection control protocols and proper use of personal protective equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Cleaned and sterilized instruments, equipment and surfaces.
- Maintained accurate patient charts and medical records.
- Utilized medical software to document and track patient progress.
- Performed diagnostic tests and reported results to healthcare providers.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
Medical Assistant Technician
University of Michigan
11.2021 - 10.2023
- Conducted thorough pre-examination assessments of patients'' vital signs, medical histories, and presenting symptoms for informed physician evaluations.
- Prepared examination rooms and sterilized equipment according to strict guidelines, ensuring a safe environment for patient care delivery.
- Provided compassionate support to patients during difficult times, offering a listening ear and empathetic approach to care delivery.
- Enhanced patient experience by providing quality care and maintaining a friendly, professional demeanor.
- Promoted a positive work environment by fostering collaboration among team members and addressing any workplace conflicts promptly and professionally.
- Provided support during minor surgical procedures by preparing instruments, ensuring sterile conditions were maintained throughout the process.
- Performed phlebotomy procedures accurately and efficiently, minimizing patient discomfort during blood draws.
- Assisted in the administration of vaccinations and immunizations, contributing to public health efforts within the community.
- Managed inventory of medical supplies, monitoring stock levels and placing orders as necessary to maintain optimal clinic operations.
- Facilitated referrals to specialist providers when necessary, expediting access to advanced care options for patients in need.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed EKGs and other tests based on patient presentation in office.
Lead Teacher, Two-Year-Olds Classroom
Annies Children Center
05.2019 - 11.2021
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Communicated with parents through enrollment, tours, newsletters, conferences, and direct personal communication.
- Enhanced children''s cognitive development by implementing age-appropriate and stimulating activities.
- Mentored new teachers, providing guidance and support during their transition into the role of lead teacher in a two-year-old classroom setting.
- Implemented conflict resolution strategies to address challenging behaviors, teaching students essential social-emotional skills.
- Promoted healthy eating habits and physical activity through the incorporation of nutrition education and daily movement activities.
- Utilized various teaching methods to accommodate diverse learning styles, ensuring all students'' needs were met.
Waitress
Beckys Kountry Kitchen
05.2017 - 07.2019
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
High School Diploma -
Blissfield High School
Blissfield, MI05-2017
Skills
- Strong multitasking
- Team collaboration
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Phlebotomy
- Procedure assistance
- CPR
- Immunization administration
- Specimens collection and processing
- Medical procedures
- Compassionate caregiver
- Patient flow management
- Sterilization techniques
Certification
- Basic Life Support (BLS) - American Heart Association.
- CPR/AED Certification
Timeline
Waitress
Great Lakes Eatery And Pub
01.2024 - Current
Advanced Patient Care Technician
Trinity Health - St. Joseph Mercy Hospital
10.2023 - Current
Medical Assistant Technician
University of Michigan
11.2021 - 10.2023
Lead Teacher, Two-Year-Olds Classroom
Annies Children Center
05.2019 - 11.2021
Waitress
Beckys Kountry Kitchen
05.2017 - 07.2019
- Basic Life Support (BLS) - American Heart Association.
- CPR/AED Certification
High School Diploma -
Blissfield High School
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