Adept at multitasking and fostering team collaboration, I enhanced patient care at Trinity Health - St. Joseph Mercy Hospital by streamlining diagnostic processes and improving patient safety protocols. My background also includes expertise in phlebotomy and a compassionate approach to patient interactions, significantly contributing to positive healthcare outcomes. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waitress
Great Lakes Eatery And Pub
01.2024 - Current
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Advanced Patient Care Technician
Trinity Health - St. Joseph Mercy Hospital
10.2023 - Current
Increased efficiency in diagnostic testing processes by accurately collecting specimens for laboratory analysis following strict protocol guidelines.
Contributed to the optimization of workflows within busy units while consistently prioritizing workload based on urgency level.
Enhanced patient safety through diligent monitoring of vital signs and accurate documentation of medical records.
Promoted a patient-centered care approach by actively listening, empathizing, and addressing concerns raised by patients or their families.
Demonstrated strong clinical judgment, decision-making skills, and adaptability when faced with challenging or unexpected situations during patient care activities.
Assisted in the successful treatment of patients with complex medical conditions by collaborating with interdisciplinary healthcare teams.
Maintained a safe working environment, adhering to infection control protocols and proper use of personal protective equipment.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Cleaned and sterilized instruments, equipment and surfaces.
Maintained accurate patient charts and medical records.
Utilized medical software to document and track patient progress.
Performed diagnostic tests and reported results to healthcare providers.
Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
Medical Assistant Technician
University of Michigan
11.2021 - 10.2023
Conducted thorough pre-examination assessments of patients'' vital signs, medical histories, and presenting symptoms for informed physician evaluations.
Prepared examination rooms and sterilized equipment according to strict guidelines, ensuring a safe environment for patient care delivery.
Provided compassionate support to patients during difficult times, offering a listening ear and empathetic approach to care delivery.
Enhanced patient experience by providing quality care and maintaining a friendly, professional demeanor.
Promoted a positive work environment by fostering collaboration among team members and addressing any workplace conflicts promptly and professionally.
Provided support during minor surgical procedures by preparing instruments, ensuring sterile conditions were maintained throughout the process.
Performed phlebotomy procedures accurately and efficiently, minimizing patient discomfort during blood draws.
Assisted in the administration of vaccinations and immunizations, contributing to public health efforts within the community.
Managed inventory of medical supplies, monitoring stock levels and placing orders as necessary to maintain optimal clinic operations.
Facilitated referrals to specialist providers when necessary, expediting access to advanced care options for patients in need.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Completed EKGs and other tests based on patient presentation in office.
Lead Teacher, Two-Year-Olds Classroom
Annies Children Center
05.2019 - 11.2021
Applied play-based strategies to provide diverse approaches to learning.
Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Communicated with parents through enrollment, tours, newsletters, conferences, and direct personal communication.
Enhanced children''s cognitive development by implementing age-appropriate and stimulating activities.
Mentored new teachers, providing guidance and support during their transition into the role of lead teacher in a two-year-old classroom setting.
Implemented conflict resolution strategies to address challenging behaviors, teaching students essential social-emotional skills.
Promoted healthy eating habits and physical activity through the incorporation of nutrition education and daily movement activities.
Utilized various teaching methods to accommodate diverse learning styles, ensuring all students'' needs were met.
Waitress
Beckys Kountry Kitchen
05.2017 - 07.2019
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Used cash registers and credit card machines to cash out customers.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Collaborated with team members to consistently provide efficient service during peak hours.
Kept server areas clean and stocked to increase efficiency while working tables.
Education
High School Diploma -
Blissfield High School
Blissfield, MI
05-2017
Skills
Strong multitasking
Team collaboration
HIPAA compliance
Patient scheduling
Medical terminology knowledge
Vital sign monitoring
EMR / EHR
Phlebotomy
Procedure assistance
CPR
Immunization administration
Specimens collection and processing
Medical procedures
Compassionate caregiver
Patient flow management
Sterilization techniques
Certification
Basic Life Support (BLS) - American Heart Association.
CPR/AED Certification
Timeline
Waitress
Great Lakes Eatery And Pub
01.2024 - Current
Advanced Patient Care Technician
Trinity Health - St. Joseph Mercy Hospital
10.2023 - Current
Medical Assistant Technician
University of Michigan
11.2021 - 10.2023
Lead Teacher, Two-Year-Olds Classroom
Annies Children Center
05.2019 - 11.2021
Waitress
Beckys Kountry Kitchen
05.2017 - 07.2019
Basic Life Support (BLS) - American Heart Association.
CPR/AED Certification
High School Diploma -
Blissfield High School
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