Hannah Easterling

● Trained new team members with positive reinforcement, respectful, and encouraging coaching.

● Create customer connections to ensure long-term sales

● Merchandised display cases and diligently promoted prepared foods to drive business revenue.

● Assisting team members when needed.

● Customer loyalty by remembering personal preferences and allergy information.

● Memorized recipes for specialty coffee beverages and seasonal offerings.

● Educated coworkers by sharing knowledge and expertise of coffees, teas, and merchandise.

● Learned every menu preparation and numerous off-label drinks to meet customers' needs.

● Multitasking while listening and typing in orders.

● Prioritized drink requests while managing interruptions.

● Set and achieve goals for professional development and advancement.

● Created various hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

● Cleaned and sanitized counters, machines, utensils, and seating areas daily.

● Maintained supply levels in counter and customer areas to meet typical demands

● Computer training.

● Experienced: Customer service professional for 3 years.

● Handled 150+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention.

● Ran cash drawer for over 100 transactions per day. Processed credit cards and cash transactions.

● Greeting and helping customers.

● Positive manner towards customers and workers.

● Maintained the highest standards of conduct and service to support the company's reputation.