Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Hannah Ekwall

Coffee Supervisor
Baton Rouge,LA

Summary

Proven leader in the coffee industry, adept at boosting sales and enhancing customer satisfaction at L"auberge Casino and Hotel. Skilled in beverage preparation and team leadership, I excel in operational efficiency and problem-solving, significantly improving service quality and operational workflow. Demonstrated ability to foster teamwork and collaboration, driving notable improvements in customer experience and business performance.

Overview

5
5
years of professional experience

Work History

Coffee Supervisor

Lauberge Casino and Hotel
02.2023 - Current
  • Resolved customer issues promptly, demonstrating excellent problem-solving abilities and a commitment to exceptional service.
  • Increased sales revenue through targeted upselling efforts and compelling menu offerings.
  • Enhanced store profitability with strategic marketing initiatives
  • Implemented innovative merchandising techniques that showcased unique products and increased impulse purchases from customers in-store visits.
  • Fostered a positive work environment by consistently recognizing staff achievements with praise or rewards.
  • Collaborated with suppliers to negotiate favorable pricing, ensuring cost-effective purchasing decisions for the business.
  • Managed daily operations effectively, assigning tasks efficiently to maintain smooth workflow.
  • Developed team members for higher-level positions through continuous training and performance evaluations.
  • Streamlined inventory management processes for optimal product availability and reduced waste.
  • Ensured consistent adherence to safety regulations and health codes, conducting regular staff trainings on proper procedures.
  • Oversaw effective scheduling practices to maintain adequate staffing levels during peak hours while avoiding excess labor costs during slower periods.
  • Utilized up-to-date knowledge of coffee industry trends to regularly update the menu and ensure offerings remained relevant and enticing.
  • Boosted customer satisfaction by implementing efficient service strategies and maintaining a clean, inviting atmosphere.
  • Built a strong sense of camaraderie among employees by fostering open communication and valuing individual contributions.
  • Maintained high-quality standards by regularly reviewing beverage preparation techniques and adjusting as needed.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Facilitated smoother operations by implementing new technologies or systems, such as upgraded point-of-sale software or more efficient inventory tracking tools.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
  • Developed and implemented strategies to promote cafe products and increase sales.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Barista

Ellianos Coffee
03.2020 - 12.2022
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained regular and consistent attendance and punctuality.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Server

Mi Casa
03.2020 - 12.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Bachelor of Science - Biomedical Engineering

Louisiana State University And A&M College
Baton Rouge, LA
05.2001 -

Skills

Menu development

Beverage Preparation

Barista expertise

Coffee Shop Operations

Customer experience management

Operational Efficiency

Food Safety Compliance

Food orders

Staff Management

Sales Tracking

Timekeeping

Order Management

Employee Scheduling

Teamwork and Collaboration

Customer Service

Problem-Solving

Time Management

Problem-solving abilities

Team Leadership

Multitasking

Multitasking Abilities

Interests

Reading

Working out

Timeline

Coffee Supervisor

Lauberge Casino and Hotel
02.2023 - Current

Barista

Ellianos Coffee
03.2020 - 12.2022

Server

Mi Casa
03.2020 - 12.2022

Bachelor of Science - Biomedical Engineering

Louisiana State University And A&M College
05.2001 -

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Hannah EkwallCoffee Supervisor