Hannah Elliott
Tupelo,MS
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
4
4
years of professional experience
Work History
Store Manager
Rock N Roll Sushi
08.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Approved regular payroll submissions for employees.
Bartender
Liberty Kitchen & Oysterette
03.2022 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Server
Eloise Nichols
01.2023 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Hudson House Oysterette
08.2021 - 03.2022
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
Saltillo High School
Saltillo, MS05-2017
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Rock N Roll Sushi
08.2023 - Current
Server
Eloise Nichols
01.2023 - 07.2023
Bartender
Liberty Kitchen & Oysterette
03.2022 - 08.2023
Server
Hudson House Oysterette
08.2021 - 03.2022
High School Diploma -
Saltillo High School
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