Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Encinas

Kingstree,SC

Summary

Accomplished Store Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

Panera Bread
01.2023 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Oversaw the ordering of all inventory including food
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Store Manger

Mid Eastern Chrome Shop
10.2022 - 02.2023
  • Managed inventory control as well as special orders.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Assisted development and implementation of new administrative procedures.

Assistant Bursar

Mercer University
05.2020 - 12.2022
  • Handled direct payments, reconciled credit card receipts and prepared deposits.
  • Handled customer phone calls and walk-in traffic to direct patrons to appropriate personnel.
  • Used spreadsheets and databases to develop and maintain records.
  • Supplemented office staff by assisting with scanning, photocopying, faxing and computer input.
  • Performed complex Word processing tasks such as merging and sorting, integrating text with graphics and creating footnotes and outlines.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Edited and proofread documents for accuracy and completeness.
  • Coordinated and scheduled meetings and appointments.
  • Created and maintained detailed records of all office activities.
  • Assisted with onboarding of new employees.
  • Purchased and maintained office supplies.
  • Edited documents to keep company materials free of grammar errors.
  • Monitored and tracked budgets and expenses.
  • Coordinated travel arrangements for staff members.

Bar Manager

Wild Wing Cafe
05.2012 - 11.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Education

Business Administration And Management

Georgia College And State University
Milledgeville, GA

Skills

  • Corrective Actions
  • Shift Scheduling
  • Issue Resolution
  • Sales Expertise
  • Leadership
  • Inventory Control
  • Finance and Accounting Oversight
  • Hiring and Training
  • Payroll Administration and Timekeeping
  • Assignment Delegation
  • Cost Control
  • Database Management

Timeline

Assistant Store Manager

Panera Bread
01.2023 - Current

Store Manger

Mid Eastern Chrome Shop
10.2022 - 02.2023

Assistant Bursar

Mercer University
05.2020 - 12.2022

Bar Manager

Wild Wing Cafe
05.2012 - 11.2022

Business Administration And Management

Georgia College And State University

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Hannah Encinas