Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Enderud

Arkansas City

Summary

Dynamic professional with extensive experience in management and customer service, notably at SmartStyle Hair Salon. Proven track record in optimizing inventory and enhancing employee performance. Skilled in money handling and fostering positive team environments, driving sales goals, and ensuring exceptional customer satisfaction through effective training and support.

Overview

13
13
years of professional experience

Work History

Janitor

Usd 470
07.2024 - Current
  • Learned and adhered to safety protocols for cleaning and maintenance tasks.
  • Operated cleaning equipment, including vacuums and floor scrubbers, efficiently.
  • Conducted routine inspections to identify areas requiring maintenance or repair.
  • Assisted in maintaining cleanliness of facilities, ensuring a safe environment for all occupants.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.

Sales Associate

AFFES
11.2019 - 07.2020
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained accurate inventory records using point-of-sale systems for efficient stock management.
  • Processed transactions swiftly and accurately, ensuring customer satisfaction during checkout.
  • Collaborated with team members to create visually appealing product displays that attracted customer attention.
  • Provided excellent customer service by resolving issues promptly and maintaining a positive atmosphere.
  • Adapted quickly to changing store promotions and merchandising strategies, improving sales engagement.
  • Trained new associates on operational procedures and customer interaction techniques for improved performance.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Help incoming military trainees in purchasing all the necessary and approved supplies for their basic training.

Assistant Manager

Palm Beach Tan
03.2017 - 07.2019
  • Assisted in daily operations to ensure exceptional customer service and satisfaction.
  • Managed inventory levels, optimizing stock to meet customer demand effectively.
  • Trained new staff on company protocols and operational procedures for consistency.
  • Collaborated with management to implement promotional strategies and enhance sales performance.
  • Monitored compliance with health and safety regulations within the tanning environment.
  • Resolved customer inquiries promptly, contributing to improved client retention rates.
  • Developed training materials aimed at enhancing team skills and operational efficiency.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Store Manager

SmartStyle Hair Salon
05.2012 - 08.2017
  • Oversaw daily operations, ensuring optimal store performance and customer satisfaction.
  • Trained and mentored staff, fostering a collaborative team environment.
  • Travel to new or declining store to train employees and improve store sales, performance, inventory.
  • Travel to train new managers and staff members in new policies and procedures. Help organize and open new locations.
  • Implemented inventory management strategies to reduce shrinkage and improve stock accuracy.
  • Analyzed sales data to identify trends, driving targeted promotional strategies.
  • Developed and executed employee schedules to optimize labor costs while maintaining service levels.
  • Enhanced visual merchandising standards, increasing product visibility and appeal.
  • Managed vendor relationships, negotiating terms to ensure competitive pricing and quality supplies.
  • Conducted regular staff performance evaluations, promoting professional development initiatives.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Maintain a customer relationship with my regular customers and achieve all their hair needs.

Education

Certificate Of Technical Studies - Cosmetology

Cowley Community College
Arkansas City, KS

Arkansas City High School
Arkansas City, KS

Skills

    Inventory, scheduling and ordering

    Management of staff and vendors

    Employee performance and reviews

    Customer service

    Sales goals

    Money handling

Timeline

Janitor

Usd 470
07.2024 - Current

Sales Associate

AFFES
11.2019 - 07.2020

Assistant Manager

Palm Beach Tan
03.2017 - 07.2019

Store Manager

SmartStyle Hair Salon
05.2012 - 08.2017

Certificate Of Technical Studies - Cosmetology

Cowley Community College

Arkansas City High School

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