Hannah Espinoza
Ogden,UT
Summary
I am a personable and dedicated team player. I possess excellent customer service skills with a passion for conflict resolution. I work well in a fast paced environment while utilizing various software. I'm an action-oriented individual with a strong ability to communicate effectively with customers, co-workers, and management.
Overview
3
3
years of professional experience
Work History
Registered Behavior Technician 30 Hours Per Week
Catalyst Behavior Solutions
Ogden, UT
05.2023 - 08.2023
- Assisted in developing and implementing coding standards, guidelines, and best practices.
- Provided direct one-on-one instruction to children with autism in a variety of settings.
- Developed and implemented behavior intervention plans based on individualized needs. Data entry of medical coding.
- Electronically logged data using various software and recorded and monitored the progress of student's goals and objectives.
- Conducted Functional Behavior Assessments to identify target behaviors and develop strategies for reduction and elimination.
- Collaborated with parents, teachers, school administrators, and other professionals to ensure successful implementation of interventions.
- Maintained accurate records of all sessions conducted with students.
- Facilitated social skills groups for children with Autism Spectrum Disorders.
- Monitored medication administration during therapy sessions as needed.
- Instructed staff members on how to implement behavioral interventions and utilize positive reinforcement strategies effectively.
Direct Care Worker 65 Hours Per Week
August Sun
Clearfield, UT
12.2021 - 12.2022
- Assisted clients with daily activities, including meal preparation and medication administration.
- Documented daily activities and produced medical records of patients under my care.
- Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
- Organized paperwork related to case notes, assessment forms.
- Encouraged socialization through recreational activities such as group outings and community events.
- Maintained confidentiality according to agency policies regarding client information.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Contributed to case reviews of client status and progress.
Shift Lead 40 Hours Per Week
Little Caesars
Ogden, UT
10.2020 - 11.2021
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Balanced cash registers at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Dealt with costumer's orders and concerns over the phone and in person.
- Completed inventory
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
Education
High School Diploma -
Two Rivers High School
Ogden, UT02-2021
Skills
- Applied Behavior Analysis
- Transition planning
- Behavior Intervention Plans
- Group Instruction
- Rapport Building
- Teamwork and Collaboration
- Excellent Communication
- Data collection and analysis
Timeline
Registered Behavior Technician 30 Hours Per Week
Catalyst Behavior Solutions
05.2023 - 08.2023
Direct Care Worker 65 Hours Per Week
August Sun
12.2021 - 12.2022
Shift Lead 40 Hours Per Week
Little Caesars
10.2020 - 11.2021
High School Diploma -
Two Rivers High School
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