Hannah Fadler
Austin,TX
Summary
Hardworking and passionate jobseeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Experienced Administrative Assistant offering strong attention to detail while reviewing documents, checking sites and searching titles. Well-versed in logistical complexities of trial preparation.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Legal Assistant
Thrash, Carroll & Vanway Law Group
Lakeway, Texas
04.2019 - Current
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
- Completed document revisions, court document filings, travel arrangements and client billing.
- Completed electronic filings, initiated billing statements and managed firm administrative matters.
- Scheduled appointments, court appearances and depositions for busy law firm.
- Interviewed and prepared intake sheets for clients.
- Transcribed weekly and bi-weekly calendar meetings for staff and attorneys.
- Updated company software with skip trace results.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
- Scheduled and coordinated meetings between legal teams and clients, including setting up refreshments and preparing materials.
- Assessed real and personal property inventory for estate planning.
- Analyzed client balance sheets for auditing purposes.
Customer Service Representative
Office Of Inspector General
Austin, Texas
04.2018 - 04.2019
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Provided exemplary level of customer service to all individuals, including clients and company personnel.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
Customer Service Representative
Texas Health And Human Services Commission
Austin, Texas
03.2016 - 03.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding licensing processes.
- Answered constant flow of customer calls with minimal wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Recommended products to customers, thoroughly explaining details.
Team Member
Smoothie King
Cedar Park, Texas
03.2015 - 03.2016
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Maintained productive, efficient approach to all tasks.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Sought out ways to go above and beyond job requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Worked different stations to provide optimal coverage and meet production goals.
- Created appealing displays for routine arrangements and special promotions.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Trained new team members by relaying information on company procedures and safety requirements.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
Education
No Degree - Paralegal Studies
Austin Community College
Austin 05.2021 - Current
High School Diploma -
Round Rock Christian Academy
Round Rock 08.2010 - 05.2014
Skills
Case management
undefinedTimeline
No Degree - Paralegal Studies
Austin Community College
05.2021 - Current
Legal Assistant
Thrash, Carroll & Vanway Law Group
04.2019 - Current
Customer Service Representative
Office Of Inspector General
04.2018 - 04.2019
Customer Service Representative
Texas Health And Human Services Commission
03.2016 - 03.2018
Team Member
Smoothie King
03.2015 - 03.2016
High School Diploma -
Round Rock Christian Academy
08.2010 - 05.2014
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