Hannah Fanguy
Houma,LA
Summary
Dynamic HSES Manager and Billing Coordinator with a proven track record at Bordelon Marine and State Farm. Excelled in enhancing safety, reducing turnover by developing a comprehensive rewards program, and optimizing billing processes for increased efficiency. Skilled in cross-functional team management and financial records oversight, demonstrating exceptional problem-solving abilities and adaptability.
Overview
4
4
years of professional experience
Work History
HSES Manager
Bordelon Marine
682 Thompson Road Houma, La 70364
04.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Developed and maintained relationships with customers and suppliers through account development.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Billing Coordinator
State Farm
789 Grand Caillou Road Houma, La 70363
09.2020 - 09.2021
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
- Entered details into accounts and tracked payments.
- Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
- Completed appeals of denied claims on patient bills.
- Referred past due payments to collections department.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Organized accounts for financial audits and supported audit process.
- Streamlined workflow for faster invoice processing, improving overall efficiency in the department.
- Collaborated with cross-functional teams to ensure accurate and timely billing for all products and services provided.
- Updated documentation, reports, and spreadsheets with financial information.
- Facilitated smooth transitions during organizational changes by effectively training new team members on billing procedures and best practices.
- Enhanced client relations by promptly addressing inquiries and concerns regarding invoices and account statuses.
- Continually sought opportunities for process improvement, leading to increased efficiency and effectiveness within the billing department.
- Optimized billing processes by implementing efficient invoicing and payment tracking systems.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Researched and resolved billing discrepancies to enable accurate billing.
- Maintained accurate records of customer payments.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Generated monthly billing and posting reports for management review.
- Utilized various software programs to process customer payments.
- Created improved filing system to maintain secure client data.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Audited and corrected billing and posting documents for accuracy.
- Collaborated with customers to resolve disputes.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Monitored outstanding invoices and performed collections duties.
Education
Associate of Arts - General Studies
Fletcher Community College
1407 Highway 311, Schriever, La 7039503-2025
Skills
- Verbal and written communication
- Negotiation
- Marketing
- Sales management
- Expectation setting
- Cross-functional team management
- Innovation management
- Financial records oversight
- Multitasking
- Multitasking Abilities
- Problem-solving abilities
- Time management abilities
- Adaptability
- Project Management
Timeline
HSES Manager
Bordelon Marine
04.2022 - Current
Billing Coordinator
State Farm
09.2020 - 09.2021
Associate of Arts - General Studies
Fletcher Community College