Hannah Fanguy
Houma,LA
Summary
Dynamic HSES Manager and Billing Coordinator with a proven track record at Bordelon Marine and State Farm. Excelled in enhancing safety, reducing turnover by developing a comprehensive rewards program, and optimizing billing processes for increased efficiency. Skilled in cross-functional team management and financial records oversight, demonstrating exceptional problem-solving abilities and adaptability.
Overview
4
4
years of professional experience
Work History
HSES Manager
Bordelon Marine
04.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Developed and maintained relationships with customers and suppliers through account development.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Billing Coordinator
State Farm
09.2020 - 09.2021
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
- Entered details into accounts and tracked payments.
- Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
- Completed appeals of denied claims on patient bills.
- Referred past due payments to collections department.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Organized accounts for financial audits and supported audit process.
- Streamlined workflow for faster invoice processing, improving overall efficiency in the department.
- Collaborated with cross-functional teams to ensure accurate and timely billing for all products and services provided.
- Updated documentation, reports, and spreadsheets with financial information.
- Facilitated smooth transitions during organizational changes by effectively training new team members on billing procedures and best practices.
- Enhanced client relations by promptly addressing inquiries and concerns regarding invoices and account statuses.
- Continually sought opportunities for process improvement, leading to increased efficiency and effectiveness within the billing department.
- Optimized billing processes by implementing efficient invoicing and payment tracking systems.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Researched and resolved billing discrepancies to enable accurate billing.
- Maintained accurate records of customer payments.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Generated monthly billing and posting reports for management review.
- Utilized various software programs to process customer payments.
- Created improved filing system to maintain secure client data.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Audited and corrected billing and posting documents for accuracy.
- Collaborated with customers to resolve disputes.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Monitored outstanding invoices and performed collections duties.
Education
Associate of Arts - General Studies
Fletcher Community College
1407 Highway 311, Schriever, La 7039503-2025
Skills
- Verbal and written communication
- Negotiation
- Marketing
- Sales management
- Expectation setting
- Cross-functional team management
- Innovation management
- Financial records oversight
- Multitasking
- Multitasking Abilities
- Problem-solving abilities
- Time management abilities
- Adaptability
- Project Management
Timeline
HSES Manager
Bordelon Marine
04.2022 - Current
Billing Coordinator
State Farm
09.2020 - 09.2021
Associate of Arts - General Studies
Fletcher Community College
Similar Profiles
Gabrielle BordelonGabrielle Bordelon
Salon Suite Owner at Bordelon SalonSalon Suite Owner at Bordelon Salon
Karl HaackKarl Haack
Platoon Sergeant at United States Marine Corps, Quantico Marine BandPlatoon Sergeant at United States Marine Corps, Quantico Marine Band
Tristen DeanTristen Dean
Operations Supervisor at 4th Marine Regiment, U.S. Marine CorpsOperations Supervisor at 4th Marine Regiment, U.S. Marine Corps