Hannah Farrey
Dubuque,IA
Summary
Resourceful Receiving Coordinator known for high productivity and efficient task completion. Specialize in inventory management, logistics coordination, and quality control processes. Excel in time management, problem-solving, and communication to ensure smooth operations in fast-paced environments. Committed to maintaining accuracy and efficiency, contributing to team success and organizational goals.
Overview
12
12
years of professional experience
Work History
Receiving Coordinator
Hodge
Dubuque , IA
06.2021 - Current
- I started with Hodge as a receiving clerk, and I accepted the Receiving Coordinator position in October 2022.
- I currently manage 7 receiving clerks to receive incoming LTL shipments with SAP & RFID scan tickets.
- Coordinated returns with vendors when necessary to ensure compliance with company policies and procedures.
- Verified accuracy of received items against packing slips.
- Resolved discrepancies between purchase orders and invoices in a timely manner.
- Monitored and tracked inbound packages, ensuring timely delivery to appropriate departments.
- Established relationships with carriers and third party logistics providers to ensure efficient freight processes across multiple sites.
- Resolved customer complaints promptly and professionally when required.
- Inspected shipments for damages or discrepancies and reported any findings to management team.
- Maintained a clean and organized work environment in accordance with safety regulations at all times.
- Traced missing material and shipments through vendor and customer communications.
Floor Supervisor
Hartig Drug Stores
Dubuque , IA
08.2014 - 05.2021
- I started working at Hartig's after high school as a cashier, and over my 6 years of working there, I cross trained in every department in our store, and eventually moved up 2 positions to become a floor supervisor
- I also was a part of & traveled to all of the stores across the company for their yearly inventories, setting up scan guns & uploading all of the information as well as performing the inventory itself.
- Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
- Maintained a clean, organized, and safe work environment at all times.
- Conducted regular store audits to identify areas of improvement or potential risks.
- Managed cash register operations including deposits, withdrawals, transfers.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Performed daily opening and closing procedures according to established guidelines.
- Monitored inventory levels and placed orders for additional stock as required.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Connected with customers to provide assistance and collect feedback to optimize operations.
Cashier
Dollar General
Cuba City , WI
05.2014 - 08.2014
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
Call Center Representative
Swiss Colony
Dickeyville , WI
10.2013 - 04.2014
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Offered additional products or services to enhance customer experience.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Updated customer accounts, addresses and contact information within call management databases.
Housekeeper
Super 8
Platteville , WI
03.2012 - 10.2013
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Changed bed linens and towels, tidied up rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
Education
High school diploma -
Cuba City High School
Cuba City, WI06.2014
Some College (No Degree) - Studio Art
Clarke University
Dubuque, IASkills
- SAP
- Microsoft Word
- Microsoft Office
- Microsoft Excel
- Retail Management Systems (RMS)
- Logiflow
- iSolved Time Card Management
- Warehouse Management
- Safety Compliance
- RFID Tracking
- Work Prioritization
- Order Fulfillment
- Freight Management
- Decision-Making
- Critical Thinking
- Self Motivation
- Organizational Skills
- Time Management
- Customer Relations
- Professionalism
Accomplishments
Presented Certificate of Receiving Appreciation from John Deere on two separate occasions for providing excellent customer service.
Timeline
Receiving Coordinator
Hodge
06.2021 - Current
Floor Supervisor
Hartig Drug Stores
08.2014 - 05.2021
Cashier
Dollar General
05.2014 - 08.2014
Call Center Representative
Swiss Colony
10.2013 - 04.2014
Housekeeper
Super 8
03.2012 - 10.2013
High school diploma -
Cuba City High School
Some College (No Degree) - Studio Art
Clarke University
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