HANNAH FEHR
Phoenix,AZ
Summary
Ambitious Managing Director with excellent training and luxury service skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.
Overview
3
3
years of professional experience
Work History
Director of Operations
Boulders Resort and Spa Curio Collection by Hilton
Scottsdale, AZ
04.2021 - Current
- Oversee operations including Front desk, Concierge, Guest services, Reservations/Revenue and communications
- Managing property inventory and revenue
- Managing and holding employees accountable for job duties and company procedures
- Recruiting, Hiring and training staff
- Follow and manage a monthly and yearly budget given by ownership
- Coaching staff by giving constructive feedback both negative and positive
- Conducting department meetings and trainings monthly
- Attending daily/weekly meetings such as, Pre con’s, resume, rooms division, and labor.
- Ordering all supplies
Director of Operations
Hilton Scottsdale Resort and Villas
Scottsdale, AZ
12.2019 - 04.2021
- Oversee operations including Front desk, Concierge, Guest services, Reservations/Revenue and communications
- Managing property inventory and revenue
- Managing and holding employees accountable for job duties and company procedures
- Recruiting, Hiring and training staff
- Follow and manage a monthly and yearly budget given by ownership
- Coaching staff by giving constructive feedback both negative and positive
- Conducting department meetings and trainings monthly
- Attending daily/weekly meetings such as, Pre con’s, resume, rooms division, and labor.
- Ordering all supplies
Front Office Manager/ Resort Manager
Hotel Del Coronado
Coronado, CA
10.2018 - 12.2019
- Leading the Front Office, Concierge, Bell team in daily operations.
- Responsible for FPG (Frontline Performance Group) upsell program- Setting monthly incremental revenue goals for each agent
- Recapping upsell KPI’s after each month to analyze opportunity of sales growth
- Coaching and growing agents on their sales approach, presentation, fact finding, building rapport with guests and maximizing upsell revenue
- Payroll and Labor reports
- Scheduling for a union department
- Holding employees accountable to expectations
- Attending daily/weekly meetings such as, Pre con’s, resume, rooms division, labor, and site visit committee
- Acting Manager on Duty- Solving all guest challenges confidently and efficiently
- Working closely with housekeeping and facilities to ensure rooms are up to standard.
Education
Associates in Business Administration - Business Administration
Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZ05.2017
High School Diploma -
Sandra Day O'connor High School
Glendale, AZ05.2015
Skills
- Human Resources Oversight
- Managing large departments
- Recruitment and Hiring
- Budget control
- Performance assessment
- Revenue & Reservation management
- Administrative Management
- Quality Assurance
- Staff Scheduling
- Training Management
- Customer Service Management
- Problem Anticipation and Resolution
Websites
Timeline
Director of Operations
Boulders Resort and Spa Curio Collection by Hilton
04.2021 - Current
Director of Operations
Hilton Scottsdale Resort and Villas
12.2019 - 04.2021
Front Office Manager/ Resort Manager
Hotel Del Coronado
10.2018 - 12.2019
Associates in Business Administration - Business Administration
Maricopa Community Colleges - Paradise Valley Community College
High School Diploma -
Sandra Day O'connor High School
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