Hannah Feral-Bartolero
Happy Valley
Summary
Approximately twelve years of exotic animal experience in a zoo setting. Approximately 10 years of experience in a veterinary hospital setting Eager, diligent and reliable Consistently punctual and dependable with work schedule Follows instruction and protocols Self-directed and motivated with tasks and duties Excited to learn new skills
Overview
1
1
Certification
16
16
years of professional experience
Work History
Lead Veterinary Assistant
Fern Hill Veterinary Care
07.2022 - Current
- Developed and implemented policies and protocols to enhance operational efficiency.
- Led team of 15-20 members in daily operations, ensuring seamless workflow and high-quality patient care.
- Managed daily schedule, assigning roles and duties to optimize team performance.
- Assist veterinarians with euthanasia procedures, ensuring that both pets and clients are as comfortable as possible and everything that they may need, as well as restraint of pets during procedure, and properly caring for pets post euthanasia.
- Educate clients on at home health care- ear cleaning, dental care, weight maintenance, training, etc.
- Filled additional roles within the hospital including inpatient technician, client care representative, and technician assistant.
- Create and implement policies and protocols.
- Assumed various roles within the hospital to support operations and patient care. within the hospital as needed including Inpatient Technician, Client Care Representative and Technician Assistant.
Head keeper/veterinary assistant
CCF Somaliland
Somaliland, Africa
01.2022 - 07.2022
- Collaborated with management to develop and implement animal care policies and protocols.
- Lead animal care team in daily care of cheetahs in the “young cub” department.
- Assist the veterinary team in the care of all of the cheetahs, including critical care patients.
- Perform supportive care for critical patients, often including overnight care of fragile cheetah cubs, monitoring vitals, observing behavior, etc.
- Assist in surgeries and other medical procedures.
- Work with the veterinary team to produce feeding and medical care schedule.
- Create and implement training plans for cooperative care with the cubs such as shift training, crate training, voluntary injections, e.g.,
- Manage introductions between groups of cats to facilitate long-term living arrangement.
- Perform any and all daily husbandry including feeding, cleaning, enrichment prep, observations, etc.
- Assisted veterinarians with procedures for adult cheetahs, prepared medications, and completed additional tasks.
Doctors Assistant
Murrayhill Veterinary Hospital
10.2016 - 01.2022
- Escorted clients into exam rooms to record weights, temperatures, and brief histories of pets. Worked as receptionist, answering phone calls, setting up appointments, answering customer questions, and checking clients in and out.
- Take Radiographs, give vaccinations, obtain blood samples
- Performed radiographic imaging to diagnose conditions, administered vaccinations to prevent disease, and collected blood samples for laboratory analysis.
- Care for animals kept in hospital: medicate, feed, water, give Sub-Q/IV fluids, etc.
- Guided clients on at-home health care practices, including ear cleaning, dental care, weight maintenance, and training.
- Supported veterinarians during euthanasia procedures, prioritizing comfort for pets and clients, managing pet restraint, and providing post-euthanasia care.
- Assumed various roles within the hospital, such as inpatient technician, client care representative, and technician assistant, to support team operations.
- Cover relief shifts at other VCA hospitals in the Portland Metro Area including Northwest Veterinary Specialist.
Full Time Mammal Keeper
San Antonio Zoo
09.2013 - 08.2016
- Cared for the daily needs of various mammal and bird species, including Asian elephant, Grants zebras, ostrich, topi antelope, crowned cranes, cheetahs, bat-eared foxes, Kirks dik dik, blue duiker, addax, Addra gazelle, African wild dogs, rock hyrax, dwarf mongoose, red river hog, and okapi.
- Observe animal behavior on a daily basis, reporting unusual behavior, or possible medical problems to appropriate managerial and/or veterinary staff.
- Prepare and administer all daily diets and medications.
- Identify and address any potential safety problems in animal enclosures, staff service areas and public walkways.
- Participated in captures, exams, and transportation of all species, including wake captures and anesthetized captures.
- Assist vet staff in any and all procedures.
- Monitored inventories and ordered medications, diets, supplies, and equipment.
- Conducted keeper connections through scripted and non-scripted talks, engaging school groups and delivering behind-the-scenes tours for internal and external guests to enhance educational outreach.
- Assisted in planning and executing new exhibit designs and renovations to improve animal habitats as requested by management.
- Participated in wildlife conservation initiatives to support species preservation and habitat restoration efforts.
- Currently working on training a group of seven Rock Hyrax, and working towards becoming signed off as an elephant trainer.
Temporary Relief Animal Keeper
Oregon Zoo
03.2011 - 08.2013
- Work with a team of keeper staff to provide daily care for seven Asian Elephants, two Babirusa Pigs and three Warty Pigs.
- Perform daily cleaning and maintenance of animal enclosures including cleaning of yards, inside holdings, pools, exhibit inspection for any safety hazards, and minor exhibit repairs as needed. Diet preparation and distribution.
- Preparation and administering medications.
- Performing daily animal training procedures, such as crate training 2.0 Babirusa Pigs for vaccinations.
- Assisting Elephant Handler staff in bathing the elephants and performing routine medical procedures
- Operating hydraulic doors to shift elephants in order to clean, feed and perform other necessary procedures for the animals.
- Maintain inventories for various supplies such as medical and dietary supplies.
- Work with other keeper staff and management in implementing and developing behavior husbandry programs utilizing operant conditioning.
- Perform daily keeper talks to educate public on the role that zoos play in wildlife conservation and preservation, perform behind the scenes tours for donors, education, internal and external partners.
- Train new staff and volunteers in the daily care of the animals and department protocols. Observation of animal behavior, alerting management and/or veterinary staff of any abnormalities.
- Lift requirements of 50lbs, with often lifting up to 150lbs.
- Participate in an IMLS study of zoo elephant welfare.
- Animal Commissary:
- Work independently in the diet preparation and distribution for animals throughout the zoo including but not limited to the following: birds, primates, elephants, big cats, marine mammals, bears, and reptiles
- Work with animal care staff and veterinary staff to establish and maintain appropriate diets for all of the animals throughout the zoo.
- Make last minute changes and deliveries as needed to ensure the highest level of care is being met for the animals' needs.
- Communicate with staff and review daily documents from every area daily to obtain information on any changes in routines, or abnormalities to look for during the routine.
- Observation of animal behavior, alerting management and/or veterinary staff of any abnormalities.
- Diet preparation and distribution.
- Perform final shifts for a variety of animals, giving access to different exhibit areas, and bring animals off exhibit as directed area staff and/or management.
- Perform final animal area cleaning as directed by area staff and/or management.
- Prepare, administer and document medications as directed by area staff and/or management. Properly document appropriate information pertaining to the late shift in daily reports and logs.
- Perform final checks on all of the animal areas within the zoo to ensure that all of the animals are in their proper locations, and everything is safe and secure for all of the animals.
Education
High School Diploma -
Home schooled
Myrtle Creek, OR01-2004
GED - Science Program
Portland Community College
Portland01-2007
General Education Development Certificate - General Studies
Portland Community College
Portland01-2004
Skills
- Skills with veterinary supportive care
- Veterinary technical skills such as venipuncture, placing IV catheters, wound care and more
- Low stress animal handling techniques
- Behavior training
- Strong trouble-shooting skills
- Written and verbal communication
Certification
Radiation Safety Certified
Timeline
Lead Veterinary Assistant
Fern Hill Veterinary Care
07.2022 - Current
Head keeper/veterinary assistant
CCF Somaliland
01.2022 - 07.2022
Doctors Assistant
Murrayhill Veterinary Hospital
10.2016 - 01.2022
Full Time Mammal Keeper
San Antonio Zoo
09.2013 - 08.2016
Temporary Relief Animal Keeper
Oregon Zoo
03.2011 - 08.2013
General Education Development Certificate - General Studies
Portland Community College
GED - Science Program
Portland Community College
High School Diploma -
Home schooled
Summary of Work Experience
- Lead Veterinary Assistant at Fern Hill Veterinary Care Jul. 2022-present
- Head keeper/veterinary assistant with CCF Somaliland Jan. 2022-Jul 2022, and Nov. 2023-Feb. 2024
- Doctors Assistant at Murrayhill Veterinary Hospital Oct. 2016-Jan 2022
- Mammal Keeper at San Antonio Zoo September 2013-August 2016
- Relief Keeper at Oregon Zoo March 2011-2013