Hannah Ferguson

I have worked at Brooks YMCA for a long time, I started off as a lifeguard. My tasks were to lifeguard and to respond to any emergency's or issues pertaining the pool. Throughout my time guarding I have responded 3+ rescues in the pool and have filled out incident reports documenting anything medical related. This past summer I was asked to move to a Head Guard. A Head Guard maintains the flow of traffic on the pool deck, tests chemicals and responds to patron complaints. Working as a Head Guard requires problem solving, quick thinking, management of the pool and others and lastly, communication with all.

• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Provided friendly customer service to guests and addressed concerns.
• Monitored safety of guests in and around swimming pool.
• Attentively monitored swimmers to identify distress.
• Responded to emergency situations in a timely, efficient manner.
• Educated patrons on safety protocols and enforced safety rules.
• Demonstrated rescue techniques and provided first aid in emergency situations.
• Cleared pool areas of debris and hazardous objects to increase safety.
• Recorded daily activity logs and incident reports for tracking purposes.
• Shared tips with patrons on swimming techniques and strength training.
• Scanned main areas to monitor for any safety risks.
• Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.

Swim instructing requires patience and love for the water. Working as a swim instructor has a special place in my heart. I have worked with babies, preschoolers, school age kids and adults. This job takes personality and understanding of others and lots of strategizing. All while providing and maintaining a positive safe environment with knowledge of water safety. While I have worked with adults my passion is teaching/working children. While working as an instructor I have worked with children with diverse abilities, worked with schools and have taken part of water safety days. I have also taught group lessons with a 1:6 ratio and have taught private lesson with a 1:1 ratio.

• Taught daily swim instruction to students varying in ages and skill levels.
• Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
• Provided positive reinforcement and motivation to increase student confidence and performance.
• Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
• Communicated clearly and positively with parents to ensure expectations were met and exceeded.
• Adapted teaching techniques to different learning styles.
• Developed and implemented lesson plans based on individual student needs.
• Prepared equipment before each class class and stored items promptly after classes.
• Demonstrated proper form and technique to prevent injury.
• Adapted classes to meet needs of participants with varying fitness levels.

This job requires strong communication between staff and members. Working in this position is a hands on experience, I have to be prepared to cover shifts, brainstorm schedules that work with staff availability and manage outside programs along with swimming programs YMCA. This job also requires training of new hires and holding others to the standard that the Brooks YMCA upholds while being a leader of example. Along with upholding rules, I must maintain a healthy supportive environment for my staff and members, while having a upmost healthy relationship with others in the aquatics department and building!

• Supervised aquatic staff and administered performance evaluations to communicate expectations
• Assigned schedules and specific tasks to workers for optimal coverage.
• Trained staff in service policies, safety requirements and specifics of activities.
• Monitored staff for performance, professionalism and service quality.
• Facilitated hiring, training and evaluation of staff.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Identified issues, analyzed information and provided solutions to problems.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Working this job required friendly costumer service and organization skills. It also required me to learn return polices, working the cash register and learning how to sell products in a effect way for consumers!

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Greeted customers and helped with product questions, selections, and purchases.

This job I volunteered for 2 summers working with children with with different disability's, ranging from burn victims to children with autism. I helped with teaching children ride horses! I grew up riding and wanted to share my passion with others. I did not get paid, however I loved it. My main job was helping children become comfortable around horses. The other volunteers and I would take children on trail rides or teach them about horses. This job took patience, love and care. Along with an understanding of each and every child and accommodating to every childs needs. Working at this camp required a knowledge of each child past, physical capably and mental state. Along with keeping children in a safe environment around animals while teaching them how to respect animals and others. I would have worked longer at this camp if my schedule allowed it!

• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Identified issues, analyzed information and provided solutions to problems.