Hannah Ferguson
Summary
Dynamic Optometry Coordinator and Technician adept at managing high patient volumes in fast-paced neuro-optometric settings. Excels in specialized diagnostic testing, patient pre-screening, and effective communication with healthcare teams. Committed to upholding quality patient care while ensuring compliance with industry standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Optometry Coordinator
Swoop Eye Care
01.2024 - Current
- Perform specialized diagnostic testing and comprehensive patient pre-screening procedures
- Communicated complex patient histories, symptoms, and concerns to providers, enhancing quality of patient care
- Assist with patient flow, examination preparation, and clinical documentation
- Maintained accurate patient records, ensuring HIPAA compliance and safeguarding patient confidentiality
- Supported providers in high-volume neuro-optometric clinic, ensuring efficient patient care delivery
Optometric Technician / Optician
Eagan Eye Clinic - AEG
12.2022 - 01.2024
- Performed patient pre-testing and imaging procedures for 30+ patients daily, ensuring accurate assessments in a fast-paced clinic
- Guided patients in frame selection and provided education on lens options tailored to prescription and lifestyle needs
- Relayed patient concerns and clinical information to providers, enhancing communication and care coordination
- Delivered excellent customer service in both clinical and retail settings
- Supported daily clinic operations including register balancing, store closing procedures, and maintaining a clean work environment
Optometric Technician
Kennedy vision health center
11.2021 - 12.2022
- Facilitated efficient patient flow during busy clinic hours through pre-testing and provider assistance.
- Educated patients on proper contact lens insertion, removal, and care techniques.
- Managed patient orders and communications via phone and computer systems.
- Scribed for providers to ensure accurate, timely clinical documentation.
- Supported patient education initiatives and follow-up communications.
Senior Optical Specialist
Visionworks
04.2021 - 11.2021
- Guided customers in selecting frames and lens options tailored to prescription and lifestyle needs, enhancing their overall eyewear experience
- Dispensed eyewear while educating patients on proper use and care, ensuring optimal vision health and product longevity
- Adjusted and repaired eyewear to achieve proper fit and enhance customer satisfaction, fostering loyalty and repeat business
- Verified insurance coverage and explained vision benefits to patients
- Supported patient intake and pre-screening processes
Medical Assistant / Receptionist
In House Senior Services/Midwest Podiatry Centers
07.2018 - 03.2020
- Scheduled appointments and managed front desk operations while efficiently handling multi-line phone systems to ensure smooth patient flow
- Assisted providers in nursing home settings by preparing patients for examinations, enhancing patient experience and care quality
- Initiated patient progress notes and provided clinical documentation support
- Maintained accurate patient records while delivering compassionate care to geriatric patients
Education
High School Diploma -
Eden Prairie High School
Eden Prairie, MN01-2016
Skills
- Patient assessment techniques
- Refraction techniques
- Intraocular pressure measurement
- Diagnostic imaging methods
- Visual comfort assessments
- Patient pre-testing protocols
- Clinical documentation practices
- EMR/EHR proficiency
- Medical billing processes
- Insurance verification
- Claims processing coordination
- Appointment scheduling
- Communication with patients
- Data entry
- Microsoft Office proficiency
- Time management abilities
- Team collaboration skills
Certification
Esthetician License
Skills
OCT Testing, Visual Field Testing, Optomap/Optos Imaging, Auto-Refractor, iCare Tonometry, Neurolens Testing, Contact Lens Training, Patient Pre-Testing, Medical Documentation & Scribing, HIPAA Compliance, ICD-10 & CPT Coding, Insurance Verification & Prior Authorization, EMR/EHR Systems, Appointment Scheduling, Medical Reception, Patient Communication, Phone Triage, Data Entry, Microsoft Office Suite, Insurance Coordination, Customer Service, Time Management, Team Collaboration, Attention to Detail
Timeline
Optometry Coordinator
Swoop Eye Care
01.2024 - Current
Optometric Technician / Optician
Eagan Eye Clinic - AEG
12.2022 - 01.2024
Optometric Technician
Kennedy vision health center
11.2021 - 12.2022
Senior Optical Specialist
Visionworks
04.2021 - 11.2021
Medical Assistant / Receptionist
In House Senior Services/Midwest Podiatry Centers
07.2018 - 03.2020
High School Diploma -
Eden Prairie High School