Hannah Ferrell
Kissimmee,FL
Summary
Adaptable professional with a diverse background in customer service and operations. Known for strong attention to detail and effective communication, contributing to seamless teamwork and enhanced guest experiences across various roles.
Overview
10
10
years of professional experience
Work History
Gondola Operator
The Walt Disney Company
Orlando, FL
05.2022 - Current
- Managed gondola control and operation to ensure compliance with safety standards and enhance operational efficiency.
- Facilitated passenger loading and unloading processes for gondola operations.
- Collaborated with team members to maintain smooth gondola functionality and deliver exceptional customer service to guests.
Server/Front of House Manager (Opening Team)
Thai Basil & Sushi II
Tuscaloosa, AL
09.2021 - 05.2022
- Delivered exceptional customer service by providing menu recommendations and addressing inquiries.
- Managed order accuracy by efficiently processing transactions and coordinating with kitchen staff.
- Trained new servers on best practices for delivering quality dining experiences and maintaining cleanliness.
- Enhanced workflow efficiency by optimizing table turnover and managing guest seating arrangements.
Server/Certified Trainer
Half Shell Oyster House
Tuscaloosa, AL
06.2020 - 09.2021
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently to ensure timely order fulfillment.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new team members on menu knowledge and service standards.
Server/Head Food Runner
Surin of Thailand
Tuscaloosa, AL
10.2016 - 03.2020
- Provided exceptional customer service by ensuring timely order delivery and addressing customer inquiries.
- Trained and mentored new staff on restaurant policies, menu items, and service standards.
- Collaborated with kitchen staff to ensure accurate food preparation and presentation aligned with quality standards.
- Managed multiple tables efficiently during peak hours, maintaining high levels of customer satisfaction.
Custodial Cast Member
The Walt Disney Company
Orlando, FL
01.2016 - 08.2016
- Delivered exceptional guest service by engaging with visitors and creating memorable experiences.
- Collaborated with team members to maintain resort cleanliness and uphold company standards.
- Developed strong relationships with team members across departments, promoting open communication channels that led to improved collaboration efforts.
Education
High School Diploma -
Pelham High School
Pelham, ALSkills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Machine operation
- Efficient multitasking
- Valid Driver's license
- Safety compliance
- Quality assurance
Timeline
Gondola Operator
The Walt Disney Company
05.2022 - Current
Server/Front of House Manager (Opening Team)
Thai Basil & Sushi II
09.2021 - 05.2022
Server/Certified Trainer
Half Shell Oyster House
06.2020 - 09.2021
Server/Head Food Runner
Surin of Thailand
10.2016 - 03.2020
Custodial Cast Member
The Walt Disney Company
01.2016 - 08.2016
High School Diploma -
Pelham High School