Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessDevelopmentManager
Hannah Figueiredo

Hannah Figueiredo

Crandall,TX

Summary

Experienced Warranty and Insurance Specialist with a strong ability to manage high caseloads in fast-paced environments. Recognized for exceptional organizational skills, drive, and adaptability, with a proven track record in effective planning and problem-solving. Bringing extensive experience and a proactive approach, ready to tackle any challenge that arises.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Warranty Specialist

Coleman Powersport's/champ Moters
07.2024 - 09.2024
  • Enhanced customer satisfaction by resolving warranty claims efficiently and effectively.
  • Developed strong relationships with vendors to negotiate favorable terms for warranty repairs and replacements.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Modified, updated and processed existing policies.
  • Notified insurance agents and accounting departments of policy cancellations and changes.
  • Collected premiums and issued accurate receipts.
  • Processed and recorded new policies and claims.
  • Posted payments to accounts and maintained records.

Hair Colorist/Associate

Sally's Beauty Supply
05.2024 - 08.2024
  • Collaborated with stylists for seamless integration of cut, style, and color services for optimal client results.
  • Continuously expanded knowledge of hair color techniques through participation in professional certification programs, leading to increased versatility and adaptability.
  • Consistently met performance targets for both service volume and retail sales goals within salon environment.
  • Developed customized color formulas for clients, taking into consideration their preferences, skin tone, and hair type.
  • Educated clients on proper at-home care to ensure long-lasting color vibrancy and health of their hair.
  • Prepared hair for styling, coloring treatments and cuts.
  • Handled inventorying of hair products.
  • Consulted with customers daily to discuss color options.

Dollar Tree

Store Associate
03.2024 - 07.2024
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in an team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Kitchen Hand/chef and Baker

Rusted Rail Golf Club
05.2023 - 11.2023

I prepared all items on the menu for them to cook I did order and I did all the desserts and baked good for the business

  • Maintained order and cleanliness of work areas to conform with health codes.
  • Distributed food to waiters and waitresses to serve customers.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
  • Followed recipes and chef instructions to prepare food correctly.
  • Transported food items from storage areas to kitchen for prepping.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Followed food safety practices and sanitation guidelines.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Placed orders to restock items before supplies ran out.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.

Caregiver

Ed carol
01.2022 - 05.2023

I was their caregiver I was mainly there for the lady she had dementia so I help her take care of herself and I helped her with her getting dressed and doing er normal routine and even her exercises. But I also cooked clean and went with them on doctor appointments and kept all the notes for them I even took care of the dog

  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.

Front and Back of the House

Pops chicken
10.2020 - 01.2022
  • I work up front serving people some days and other I was in the back making food doing dishes or just cleaning
  • Set up and broke down food service lines quickly to maintain service flow.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

Server, Bartender, Dessert Maker, Assistant Manage

Johnny's crackers
05.2020 - 10.2020

I started as the server and making the dessert then they found out I have a bartender license and had me making the drinks then he had me acting has a manager so I ran the business for a good bit

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Dessert Chef and Server

Chef's gallery
09.2019 - 12.2019
  • This was a restaurant with the college I was as so for the first of the semester I was in the kitchen as the dessert chef then the second of semester they clean out the whole kitchen and won't let anybody work it from the semester before so they can let other students get experience so I worked up front as a server
  • Adapted recipes to accommodate dietary restrictions including gluten-free or vegan options without compromising taste or appearance.
  • Collaborated with the culinary team to develop seasonal dessert menus, meeting diverse customer preferences.
  • Worked closely with the head chef to continuously improve menu items, maintaining the restaurant''s reputation for high-quality desserts.

Kennel Technician

Kings creek animal hospital
02.2017 - 07.2018

I took care of all the pets that came in which meant I fed them cleaned up after them I walked them as well. I also cleaned the building and interacted with customer and has to have really good communication skills

  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.

Education

Associate of Arts - Culinary Arts

The Art Institute of Dallas
Dallas, TX
08.2020

Small Animal Nutritionist Certification - Animal Health

Holly And Hugo
Terrell, TX
07.2019

High School Diploma -

Figueiredo Academy
Terrell, TX
07.2018

Party Planner Certification - Arts And Entertainment Management

Holly And Hugo
Terrell, TX
05.2018

Skills

Good Work Ethic

  • First Aid/CPR
  • Relationship Building
  • Customer Service
  • Reliable & Trustworthy
  • Friendly, Positive Attitude
  • Conflict Resolution
  • Organizational Skills
  • Supervision & Leadership
  • Basic Math
  • Critical Thinking
  • Active Listening
  • People Skills
  • Planning & Organizing
  • Problem Resolution
  • Training & Development
  • Food Preparation
  • Menu Planning
  • Plating and Presentation
  • Proper Food Storage
  • New Recipe Creation
  • Culinary Art
  • Fine Dining
  • Team Leadership
  • Works Well Under Pressure
  • Cake and Pastry Decoration
  • Batter and Filling Preparation
  • Dessert Preparation
  • Pastries Expertise
  • Restaurant Experience
  • Clear Communication
  • Reliable and Responsible
  • New Recipe Development
  • Cake Decorating Equipment
  • Pastry Filling Equipment
  • Active Learning
  • Data Entry
  • Reporting skills
  • Self-Motivation
  • Goal Setting
  • Paperwork Processing
  • Problem-solving abilities
  • Multitasking Abilities

Certification

  • First Aid Certification
  • [State] Driver's License
  • ServSafe Food Handler's Certification
  • Small Animal Nutritionist Certification | Animal Health
    Holly And Hugo, Houston, TX
  • Party Planner Certification / Arts And Entertainment Management | Holly And Hugo, Houston, TX

Timeline

Warranty Specialist

Coleman Powersport's/champ Moters
07.2024 - 09.2024

Hair Colorist/Associate

Sally's Beauty Supply
05.2024 - 08.2024

Dollar Tree

Store Associate
03.2024 - 07.2024

Kitchen Hand/chef and Baker

Rusted Rail Golf Club
05.2023 - 11.2023

Caregiver

Ed carol
01.2022 - 05.2023

Front and Back of the House

Pops chicken
10.2020 - 01.2022

Server, Bartender, Dessert Maker, Assistant Manage

Johnny's crackers
05.2020 - 10.2020

Dessert Chef and Server

Chef's gallery
09.2019 - 12.2019

Kennel Technician

Kings creek animal hospital
02.2017 - 07.2018

Associate of Arts - Culinary Arts

The Art Institute of Dallas

Small Animal Nutritionist Certification - Animal Health

Holly And Hugo

High School Diploma -

Figueiredo Academy

Party Planner Certification - Arts And Entertainment Management

Holly And Hugo
Hannah Figueiredo