Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Fitzpatrick

Scarborough,ME

Summary

Developed skills in patient care and mental health support in a clinical setting, looking to transition into a new field. Specialized in communication and crisis management, ensuring patient safety and well-being. Seeking to leverage these transferrable skills to contribute effectively in a different professional environment.

Overview

11
11
years of professional experience

Work History

Psychiatric Technician

Spring Harbor Hospital
10.2023 - 12.2024
  • Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
  • Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
  • Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
  • Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
  • Charted on each patient daily.
  • Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
  • Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
  • Implemented behavior modification strategies based on individual patient needs, contributing to improved functioning within daily life activities.
  • Provided compassionate support to patients during group therapy sessions, fostering trust and open communication.
  • Assisted in patient goal-setting and regularly monitored progress, celebrating successes and addressing barriers to achievement.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans, improving overall patient outcomes.
  • Facilitated recreational activities designed to promote socialization skills among peers while also encouraging healthy outlets for stress reduction.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Enhanced patient care by implementing individualized treatment plans and providing therapeutic interventions.
  • Encouraged patient independence by teaching self-care and life skills.
  • Enhanced therapeutic environment, maintaining clean and safe living space for patients.
  • Improved patient well-being with development and implementation of individualized care plans.
  • Enhanced patient satisfaction with compassionate care and consistent support throughout their treatment journey.
  • Reduced incidents of aggressive behavior by implementing de-escalation techniques.
  • Increased patient engagement by introducing therapeutic activities tailored to individual needs.
  • Established trust with patients, facilitating more effective treatment and rehabilitation.
  • Contributed to treatment plan evaluations, offering insights from daily patient interactions.
  • Facilitated group therapy sessions, promoting supportive community environment for recovery.
  • Provided crisis intervention, stabilizing patients experiencing acute mental health episodes.
  • Improved patient outcomes by actively participating in multidisciplinary team meetings and sharing observations.
  • Assisted patients in understanding their conditions, leading to improved engagement with treatment.
  • Supported patients' coping mechanism development with effective communication and empathetic interaction.
  • Assisted in coordination of care with psychiatrists, ensuring holistic approach to patient treatment.
  • Collaborated with healthcare teams to review and adjust treatment strategies, leading to more personalized care.
  • Enhanced patient safety by consistently monitoring and reporting on their mental health status.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Collaborated closely with mental health professionals with treatment plan implementation.
  • Participated in patient education, helping to reinforce concepts and treatment plans.
  • Maintained patient records, documenting changes in patient condition.
  • Assessed patient progress and reported changes to supervising physician.
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Provided therapeutic activities to assist with patient development.
  • Assisted in development of therapeutic activities for patients.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Organized recreational activities to assist in patient recovery.
  • Supported family members of patients by providing education on mental health conditions and coping strategies.
  • Participated in ongoing professional development opportunities to stay current with best practices in mental health care.
  • Counseled and mentored clients on substance use and life choices.
  • Participated in ongoing professional development opportunities to stay current on best practices in psychiatric care.
  • Treated clients and families with respect and dignity.
  • Fostered a positive therapeutic alliance with each patient by providing consistent encouragement throughout their healing journey.

Direct Support Professional

PSL Services Strive
06.2022 - 09.2023
  • Maintained clean and well-organized environment for client happiness and safety.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Used approved crisis intervention techniques in emergency situations.
  • Assisted individuals in development of social skills to become integrated in community.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Assisted individuals in learning and developing new skills.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Assisted disabled clients to support independence and well-being.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.

Daycare Teacher

Children's Ark Learning Academy
04.2021 - 01.2022
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Organized and led activities to promote physical, mental and social development.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Developed and enforced positive strategies to encourage good behavior.
  • Introduced learning activities and imaginative play to teach children to explore.
  • Observed behavioral issues to alert parents or guardians.
  • Escorted children on outings and trips to promote enrichment and maintain safety.
  • Read stories to children and taught painting, drawing and crafts.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
  • Monitored student progress to ensure cooperation and growth.
  • Observed children to record development.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Integrated technology into lesson plans.
  • Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Incorporated music and art activities to encourage creativity and expression.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
  • Instructed and assisted children in eating, toileting and resting to help develop healthy personal habits.
  • Met with administrators and department team members to work on curriculum planning and assessment methods.
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.
  • Implemented behavior modeling and positive reinforcement into daily routines.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Sanitized toys, equipment, supplies and surfaces regularly.
  • Changed diapers, used bibs and monitored behaviors to maintain good hygiene for each child.
  • Followed safe feeding guidelines and parental requests for breastmilk, formula and solids.
  • Helped infants develop communication skills through baby sign language while also promoting positive behaviors and social skills.
  • Maintained tidy, clean and safe environments for children.

General Merchandise Expert

Target
01.2020 - 03.2021
  • Improved operations by working with team members and customers to find workable solutions
  • Delivered [Product or Service] to customer locations
  • Handled all delegated tasks
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Maintained and updated merchandise knowledge
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Earned reputation for good attendance and hard work
  • Learned all possible tasks to support office needs
  • Performed site evaluations, customer surveys and team audits
  • Improved customer satisfaction by finding creative solutions to problems
  • Utilized 'my device' to compile data gathered from various sources.

Ice Cream Scooper and Cashier

Bayley's Ice Cream
01.2014 - 10.2019
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day
  • Managed POS register to complete customer transactions
  • Informed shift leaders or management of any obstacles or issues during each shift
  • Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings
  • Restocked ice cream disposable supplies, glass serving dishes and utensils
  • Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs
  • Memorized seasonal menu options and flavors to provide customers with updated information on new items and offerings
  • Provided information to customers regarding ice cream flavors, ingredients and nutritional information
  • Served and scooped ice cream, following sizing specifications
  • Assembled and prepared ice cream-based drinks, following recipes to produce consistent products
  • Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns
  • Used POS system expertise to complete sales transactions with accuracy and efficiency
  • Cleaned and organized all areas, including utensil and napkins station and restroom facilities
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers
  • Oversaw inventory in buffet, reporting replacement needs to kitchen management
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations
  • Poured hot beverages and filled soft drink cups to deliver to waiting guests
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff
  • Communicated with customer to provide menu offering details and assist with decision-making
  • Wiped counters and tables to remove dirt and food and maintain clean environment for guests
  • Talked pleasantly with customers while taking orders and promoted positive image for business
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment
  • Sincerely welcomed and thanked guests to demonstrate appreciation for patronage
  • Reviewed orders against receipts so guests received requested items
  • Warmly greeted visitors to promote great customer service and positive ordering experience
  • Provided exceptional service that reflected restaurant standards and core values
  • Organized food preparation stations and replenished supplies regularly
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods
  • Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members
  • Assisted ice cream scoopers and cashiers by coaching and training new employees
  • Directed patrons to restrooms and other amenities within facility
  • Tailored orders to address customer allergies and gluten concerns
  • Resolved any kind issues quickly to satisfy customers and reduce wait times
  • Used POS system expertise to complete sales transactions with accuracy and efficiency
  • Reviewed orders against receipts so guests received requested items.

Barista and Cashier

Aroma Joe's Coffee
04.2017 - 01.2019
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day
  • Managed POS register to complete customer transactions
  • Informed shift leaders or management of any obstacles or issues during each shift
  • Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs
  • Memorized seasonal menu options and flavors to provide customers with updated information on new items and offerings
  • Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns
  • Used POS system expertise to complete sales transactions with accuracy and efficiency
  • Cleaned and organized all areas, including utensil and napkins station and restroom facilities
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations
  • Poured hot beverages and filled soft drink cups to deliver to waiting guests
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff
  • Communicated with customer to provide menu offering details and assist with decision-making
  • Poured coffee, prepared sandwiches and crafted beverages for hundreds of customers per shift
  • Prepared food items such as deli and hot sandwiches to meet customer specifications
  • Wiped counters and tables to remove dirt and food and maintain clean environment for guests
  • Talked pleasantly with customers while taking orders and promoted positive image for business
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment
  • Sincerely welcomed and thanked guests to demonstrate appreciation for patronage
  • Reviewed orders against receipts so guests received requested items
  • Warmly greeted visitors to promote great customer service and positive ordering experience
  • Provided exceptional service that reflected restaurant standards and core values
  • Organized food preparation stations and replenished supplies regularly
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods
  • Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members
  • Assisted team members by coaching and training new employees
  • Tailored orders to address customer allergies and gluten concerns
  • Maintained dining and food service areas in clean, safe and sanitary manner
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders
  • Created food displays according to established standards, replacing dated products with fresh
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions
  • Processed payments on cash register and counted back bills and change to patrons
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently
  • Restocked napkins, condiments and utensils at self-service areas during slow periods
  • Assisted customers, including answering questions and preparing orders
  • Counted cash drawer at end of shift and prepared bank deposits
  • Interacted effectively with fellow employees to stage food trays for distribution to customers
  • Answered guest questions, delivering most accurate and updated information available
  • Resolved any issues quickly to satisfy customers and reduce wait times
  • Managed morning rush of dozens of customers daily with efficient, levelheaded customer service
  • Properly cleaned all equipment and sanitized counters to avoid illness
  • Prepared more than one hundred drinks per shift with high accuracy and consistently strong customer satisfaction
  • Developed knowledge of coffees, espressos, and teas, including growing practices and flavor profiles
  • Checked temperatures of freezers, refrigerators and heating equipment on a daily basis
  • Brewed dozens of batches of coffee per shift, keeping watchful eye on levels to avoid empty machines during peak shop hours
  • Greeted over one hundred customers daily, answered questions and recommended drinks and pastries.

Education

Bachelor of Arts - Psychology

Merrimack College
North Andover, MA
05-2023

Skills

  • Mental health disorders knowledge
  • Assessing mental health
  • Mental health disorders
  • Mental health assessments
  • Mental health support
  • Mental health understanding
  • Experience with at-risk youth
  • Merchandise restocking
  • Issue resolution
  • Credit and cash transactions
  • Cash drawer balancing
  • Customer service
  • Product recommendations
  • Cash register operation
  • Cash management
  • Cleaning and organization
  • Menu and service offering knowledge
  • Food handling safety
  • Kitchen cleanliness and organization
  • Opening and closing procedures
  • Equipment maintenance
  • Superior communication skills
  • Concise time management
  • Behavior redirection
  • Compassionate client care
  • Crisis Management
  • Client safety and first aid
  • Classroom management
  • Infant, toddler, and preschool curricula
  • Behavior management techniques
  • Emergency procedures
  • First aid training
  • Progress reporting
  • Communication development
  • Behavioral management
  • Client documentation
  • Compassionate caregiving
  • Decision-making support
  • Housekeeping tasks
  • Client transportation
  • Goal setting
  • Social skills development
  • Crisis management
  • Patient management
  • Progress documentation
  • Patient assessments
  • Safety monitoring
  • Community integration
  • Daily living support
  • Empathy and patience
  • HIPAA compliance
  • Clinical documentation
  • Developmental disabilities support
  • Incident reporting
  • De-escalation techniques
  • Suicide prevention
  • Regulatory compliance
  • Behavior monitoring
  • Treatment management
  • Direct patient care
  • Patient rapport
  • Multidisciplinary collaboration
  • Group therapy facilitation
  • Psychosocial rehabilitation
  • Recovery-oriented care
  • Group safety management
  • Care team collaboration
  • Crisis intervention
  • Behavior observation
  • Activities of daily living ADL assistance
  • Psychological therapy treatments
  • Teamwork and collaboration
  • Problem-solving abilities
  • Reliability

Timeline

Psychiatric Technician

Spring Harbor Hospital
10.2023 - 12.2024

Direct Support Professional

PSL Services Strive
06.2022 - 09.2023

Daycare Teacher

Children's Ark Learning Academy
04.2021 - 01.2022

General Merchandise Expert

Target
01.2020 - 03.2021

Barista and Cashier

Aroma Joe's Coffee
04.2017 - 01.2019

Ice Cream Scooper and Cashier

Bayley's Ice Cream
01.2014 - 10.2019

Bachelor of Arts - Psychology

Merrimack College

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Hannah Fitzpatrick