Summary
Overview
Work History
Education
Skills
Contact - Summary
Languages
Timeline
Generic

HANNAH FLEENOR

Ridgeville,SC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the financial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Kitchen Supervisor

Bee City, LLC
07.2023 - Current
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Trained new team members on kitchen procedures, safety protocols, and company standards.
  • Controlled food costs and managed inventory.
  • Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
  • Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
  • Monitored food preparation, production, and plating for quality control.
  • Reduced food waste through effective inventory management and menu planning.
  • Reviewed employee performance regularly, providing constructive feedback for improvement opportunities.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Conducted regular equipment maintenance checks for safe operation and reduced downtime due to malfunctions.
  • Assisted in menu development, considering seasonal ingredients, customer preferences, and profitability goals.
  • Upheld strict adherence to allergen safety procedures, ensuring cross-contamination prevention measures were followed diligently during preparation processes.
  • Participated in weekly management meetings to discuss ongoing challenges, successes, and strategies for continued improvement.
  • Established strong vendor relationships for reliable ingredient sourcing and cost-effective purchasing.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Office Manager

TWC Trucking LLC
12.2021 - 06.2023
  • Implemented office procedures, creating streamlined processes
  • Supervised administrative staff, driving front office operations and continuous workflow
  • Developed and monitored office budgets and processed payroll
  • Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies
  • Purchased office supplies and equipment to replenish inventory
  • Fostered relationships with vendors to expedite orders, repairs and maintenance.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained computer and physical filing systems.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Customer Service Representative

Enterprise Bank of SC
11.2014 - 05.2022
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Investigated and researched issues to determine root causes and appropriate resolution methods
  • Addressed customers courteously using suitable methods and problem-solving skills
  • Complied with corporate and regulatory policies regarding information confidentiality and privacy
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

Security Officer

United Security
04.2014 - 11.2014
  • Participated in ongoing training to enhance own job skills and knowledge
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Patrolled premises regularly to maintain order and establish security presence
  • Performed routine checks of doors, windows, and gates for security breaches
  • Secured exits and entrances at end of operations, controlling access to building
  • Inspected surveillance equipment and reported maintenance and repair needs
  • Provided personal escorts to personnel and visitors upon request
  • Maintained and securely retained series of keys, controlling access to locked areas.

Education

High School Diploma -

Fleenor's Academy
Ridgeville, SC
06.2011

Skills

  • Report Writing
  • Sorting and Labeling
  • Mail Handling
  • Banking Operations
  • Customer Relations
  • Organizational Skills
  • Inventory Control
  • Staff Training
  • Performance Improvement
  • Order delivery practices
  • Ordering Supplies
  • Active Listening
  • Problem-solving abilities
  • Money handling abilities
  • Client Relations

Contact - Summary

Accomplished professional with proven track record of successfully managing office operations and providing exceptional customer service to clients. Experienced in implementing office procedures, leading staff, and managing budgets. Committed to utilizing strong organizational, interpersonal and communication skills to ensure efficient operational processes. 

Languages

American Sign Language
Limited Working

Timeline

Kitchen Supervisor

Bee City, LLC
07.2023 - Current

Office Manager

TWC Trucking LLC
12.2021 - 06.2023

Customer Service Representative

Enterprise Bank of SC
11.2014 - 05.2022

Security Officer

United Security
04.2014 - 11.2014

High School Diploma -

Fleenor's Academy

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HANNAH FLEENOR