Hannah Flowers
Summary
Clinical operations professional with proven track record in managing complex healthcare projects. Expertise in optimizing workflow, enhancing patient care processes, and ensuring compliance with regulatory requirements. Known for fostering team collaboration, achieving high-quality outcomes, and adapting to evolving clinical needs.
Overview
38
38
years of professional experience
Work History
Clinical Operations Manager
Inovalon/Complex Care Solutions
07.2019 - 02.2024
- Managed a team of 150 Nurse Practitioners that performed clinical assessments in member's homes or virtual assessments for health insurance companies. Assessed credentialing compliance of the Nurse Practitioners as well as license renewal.
- Responsible for seamless care to provide for the patients needs and handled member complaints and worked toward resolutions.
- Remote Work
Outreach Specialist
Anthem, Inc
01.2009 - 07.2019
- Built and strengthened relationships with regulatory representatives, vendors and consumers. Reviewed consumer issues, company processes and all other operational areas to check compliance. Organized and monitored required training and attendance for our team and maintained records for management. Served as Case Manager for Medicare Advantage Program. Updated records, processed documentation and prepared timely and accurate reports. Performed annual reviews of vendor activities, policies and procedures and monitored vendor compliance.
- Remote
Director of Quality
Triumph Hospital
08.2005 - 12.2008
- Strictly followed all health, safety, and legal standards. Trained and developed clinical in an effort to contribute to overall professional growth. Participated in activities involved with organizational transformation and implementation and successfully monitored The Joint Commission Accreditation for the hospital. Monitored progress by establishing plans, budgets and measuring results. Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality. Ensured compliance by auditing quality systems to promote optimal efficiency. Tracked attendees, participation and understanding of clinical course material. Created practice exams, exercise documents and interactive videos from older content and transferred print materials to digital. Developed complete training programs and led training using expert learning techniques. Evaluated client processes, employee performance and training progress to determine additional training needs.
Director of Client Operations
Kenton Nursing And Rehab Center
10.2004 - 08.2008
- Identified areas of improvement in client operations, developing targeted action plans for continuous improvement efforts.
- Managed budgets, forecasts, and financial reporting for the Client Operations department to ensure fiscal responsibility.
- Cultivated a culture of transparency and open communication within the Client Operations team, fostering collaboration and teamwork among staff members.
- Championed process improvement initiatives across all levels of the organization, leading to measurable gains in productivity and quality outcomes.
- Led cross-functional teams to successfully achieve project objectives and deliverables on time and within budget.
- Coordinated internal resources to ensure timely resolution of client issues or concerns, consistently exceeding customer expectations.
Assistant Administrator/Clinical Nursing Supervisor
Hardin Home Health
01.1986 - 09.1997
- Managed purchasing, stocking and organizing inventory.
- Managed daily schedules and appointments for senior staff, ensuring timely attendance and optimal productivity.
- Assisted with employee onboarding process, providing new hires with necessary resources for success in their roles.
- Maintained [Type] office equipment and placed orders for materials in short supply to manage office supply inventory.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Prepared comprehensive reports on various aspects of the organization''s operations, informing strategic decision-making processes at the executive level.
- Contributed to a positive work environment by effectively addressing employee concerns and fostering open communication channels among staff members.
- Consistently met tight deadlines under pressure, effectively prioritizing tasks to ensure the timely completion of critical projects.
- Facilitated successful internal audits by maintaining detailed records of all transactions in accordance with regulatory requirements.
- Documented all communication between relevant stakeholders such as vendors, departments, and customers.
- Educated staff on organizational mission and goals to help employees achieve success.
- Created and managed project plans, timelines and budgets.
Education
Master's Degree - HCA
St Joseph's College
Standish, ME12.2001
Associate's Degree - RN - Nursing
Marion Technical College
Marion, OH06.1984
BA - Spanish
Ohio University
Athens, OH06.1976
High School Diploma - undefined
Seneca East High School
Attica, OH05.1972
Skills
- Documentation review
- Management Experience
- Compliance Management
- Policy Development
- Operations Management
- Adverse event reporting
- Site monitoring
- Clinical data management
- Ethics committee liaison
- Clinical leadership
- Patient care
- HIPAA compliance
- Managerial experience
Timeline
Clinical Operations Manager
Inovalon/Complex Care Solutions
07.2019 - 02.2024
Outreach Specialist
Anthem, Inc
01.2009 - 07.2019
Director of Quality
Triumph Hospital
08.2005 - 12.2008
Director of Client Operations
Kenton Nursing And Rehab Center
10.2004 - 08.2008
Assistant Administrator/Clinical Nursing Supervisor
Hardin Home Health
01.1986 - 09.1997
Associate's Degree - RN - Nursing
Marion Technical College
BA - Spanish
Ohio University
High School Diploma - undefined
Seneca East High School
Master's Degree - HCA
St Joseph's College
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