Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Hannah Floyd

Mocksville,NC

Summary

Committed personal with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Crew Member

Bojangles'
Sylva, NC
11.2023 - Current
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Processed takeout orders quickly to ensure timely delivery of meals.

Sales Associate

American Eagle Outfitters, Inc
Winston-Salem, NC
08.2021 - Current
  • Organized stockroom shelves according to size, color or style.
  • Recommended, selected and located merchandise based on customer desires.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Adhered to company initiatives and achieved established goals.

Summer 2023 Conference Assistant

Western Carolina University Residential Living
Cullowhee, NC
05.2023 - 08.2023
  • Point of contact for guests attending camps-conferences for general problem solving, space management, access to residential and academic buildings.
  • Participated in on call rotation as a emergency response, crisis intervention, resource, and problem solving for summer on call professional staff. Camps and conferences ranged from 7 guests to 650 guests.
  • Collaborated with various departments/areas of Western Carolina University to provide a safe and welcoming environment: leadership, housekeeping, maintenance and facilities, and operations staff.
  • Implemented seven-day module of excellent customer service to all guests and visitors of the University.
  • Served as a resource to guests providing information on Western Carolina University and the greater metropolis.
  • Ability to meet short-term and long-term deadlines. At times had to be flexible in order to meet guests' needs and provide quick turnaround.

Camp Counselor

Camp Manna Ministries
Mocksville, NC
06.2018 - 08.2021
  • Assessed needs and interests of individuals and groups and planned activities accordingly.
  • Cultivated effective relationships with campers, parents, and other camp counselors by utilizing active listening and dynamic interpersonal skills.
  • Managed daily operations of recreational facilities.
  • Developed events and programs in consideration of needs, abilities and interests of participants.
  • Administered first aid and notified emergency medical personnel.
  • Helped campers build confidence and self-esteem through consistent guidance and mentoring.
  • Facilitated group problem-solving discussions to build positive relationships among campers.
  • Encouraged camper participation in recreational activities through enthusiastic leadership style.

Education

Bachelor of Science - Mathematics Education

Western Carolina University
Cullowhee, NC
05-2026

Skills

  • Client Relations
  • Accommodation Organization
  • Scheduling
  • Critical Thinking
  • Social Media Marketing
  • Crisis Management

Affiliations

  • Brinson Honors College
  • 22-23' Director of Diversity, Equity, and Inclusion for Alpha Gamma Delta of Theta Omicron

References

References available upon request.

Timeline

Crew Member

Bojangles'
11.2023 - Current

Summer 2023 Conference Assistant

Western Carolina University Residential Living
05.2023 - 08.2023

Sales Associate

American Eagle Outfitters, Inc
08.2021 - Current

Camp Counselor

Camp Manna Ministries
06.2018 - 08.2021

Bachelor of Science - Mathematics Education

Western Carolina University

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Hannah Floyd