Hannah Fortner
Fresno,CA
Summary
Dependable and adaptable professional skilled in cleaning, customer service, and teamwork. Successful in managing multiple tasks while ensuring cleanliness and guest satisfaction, ready to contribute to a positive work environment. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
9
9
years of professional experience
Work History
Spa Cleaner
Delaware North
1122 CA-41, Fish Camp, CA 93623
10.2024 - Current
- Maintained cleanliness and sanitation standards across assigned areas to ensure guest satisfaction.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Operated cleaning equipment and utilized supplies effectively for optimal results.
- Executed deep-cleaning procedures during off-peak hours to enhance overall facility appearance.
- Implemented waste management practices to promote environmental sustainability within the organization.
To-Go Specialist
Olive Garden Restaurant
6725 N Riverside Dr, Fresno, CA 93722
03.2023 - 02.2024
- Ensured accurate order processing for to-go meals, enhancing customer satisfaction.
- Managed multiple orders simultaneously while maintaining high service standards.
- Handled incoming phone calls for to-go orders, providing menu details and accurately estimating delivery times.
- Provided exceptional customer service through effective communication and problem-solving skills.
- Collaborated with kitchen staff to streamline food packaging and presentation.
- Operated cash register, processing cash, debit, and credit card payments efficiently.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Monitored inventory levels, ensuring timely restocking of essential supplies for operations.
- Maintained clean, sanitary work station by removing trash, sweeping floors, and sanitizing surfaces.
Sales Associate
World Market
Fresno, CA
02.2022 - 01.2023
- Provided exceptional customer service, enhancing shopping experience and fostering repeat business.
- Resolved customer inquiries effectively, promoting positive brand perception and loyalty.
- Resolved customer issues by providing tailored product and service recommendations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Theatre Usher
Regal Cinemas
Fresno, CA
02.2021 - 09.2021
- Assisted patrons with seating arrangements and ticket verification to enhance customer experience.
- Provided timely assistance during emergency procedures, prioritizing patron safety and security.
- Monitored auditorium conditions to ensure compliance with safety and cleanliness standards.
- Collaborated with team members to manage crowd flow effectively during peak showtimes.
- Resolved patron inquiries and concerns promptly, fostering a positive environment for moviegoers.
- Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.
- Assisted in maintaining an organized venue by regularly clearing aisles of debris and lost items during performances.
- Sold admission, processed payments, and issued tickets.
Server
Yosemite Lakes Owners Association
30164 Yosemite Springs Way, Coarsegold, CA
09.2019 - 02.2021
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained knowledge of menu items, specials, and promotions to assist guests effectively.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed tables to maintain cleanliness and prepare for new guests. to keep dining room and work areas clean.
Lifeguard
Yosemite Lakes Owners Association
30164 Yosemite Springs Way, Coarsegold, CA
05.2017 - 09.2019
- Provided immediate emergency response and first aid to patrons as needed.
- Monitored pool activities to ensure safety and compliance with regulations.
- Trained and mentored new lifeguards on safety protocols and procedures.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Conducted regular inspections of pool facilities and equipment for maintenance needs.
- Developed and implemented engaging swim programs for community members of all ages.
- Communicated effectively with guests regarding safety rules and facility offerings.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Education
Bachelor of Arts - American Sign Language
Fresno State
Fresno, CA01-2027
Associate of Science - Psychology
Fresno City College
Fresno, CA04-2024
Associate of Arts - American Sign Language
Fresno City College
Fresno, CA04-2024
Skills
- Cleaning and sanitizing
- Housekeeping
- Cleaning techniques
- Able to lift 100 lbs
- Customer service
- Reliability
- Teamwork and collaboration
- Adaptable and flexible
- Multitasking
- Professional appearance
- Confidentiality awareness
- Interpersonal skills
Languages
ASL
Full Professional
English
Native or Bilingual
Timeline
Spa Cleaner
Delaware North
10.2024 - Current
To-Go Specialist
Olive Garden Restaurant
03.2023 - 02.2024
Sales Associate
World Market
02.2022 - 01.2023
Theatre Usher
Regal Cinemas
02.2021 - 09.2021
Server
Yosemite Lakes Owners Association
09.2019 - 02.2021
Lifeguard
Yosemite Lakes Owners Association
05.2017 - 09.2019
Bachelor of Arts - American Sign Language
Fresno State
Associate of Science - Psychology
Fresno City College
Associate of Arts - American Sign Language
Fresno City College