With a proven track record at Reliant Home Health Agency, I excel in schedule management and customer service, ensuring high satisfaction levels through meticulous coordination and problem-solving. Leveraging skills in data entry and teamwork, I've effectively enhanced operational efficiency and client relations, significantly reducing scheduling conflicts.
Overview
5
5
years of professional experience
Work History
Scheduler
Reliant Home Health Agency
10.2023 - Current
Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Administrative Assistant
Reliant Home Health Agency
03.2022 - 10.2023
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Concierge
Cedar Creek Lodge Assisted Living
03.2021 - 03.2022
Maintained clean, safe, and well-organized patient environment.
Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Promoted client health by assisting with daily hygiene tasks, medication administration, and regular exercise routines.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Home Health Aide
Reliant Home Health Agency
03.2022 - 10.2023
Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Personal Caregiver
Right At Home Health Care
10.2019 - 05.2020
Maintained clean, safe, and well-organized patient environment.
Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Promoted client health by assisting with daily hygiene tasks, medication administration, and regular exercise routines.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.