Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Foster

Oklahoma City,OK

Summary

Results-driven Site Manager with expertise in staff scheduling, quality control, and safety compliance. Demonstrated expertise in optimizing operational efficiency while cultivating strong customer and employee-manager relationships to enhance workplace environment and sustain high retention rates.

Overview

6
6
years of professional experience

Work History

Site Manager

Watershed Carwash
Oklahoma City, Oklahoma
09.2022 - Current
  • Oversaw daily operations of carwash facility for efficient service delivery.
  • Managed staff scheduling and training to ensure adequate coverage and performance.
  • Implemented safety protocols to maintain a secure work environment for employees.
  • Coordinated maintenance of equipment to minimize downtime and enhance functionality.
  • Conducted quality control checks on services to uphold company standards and satisfaction.
  • Resolved customer inquiries and complaints to foster positive relationships with patrons.
  • Led team meetings to communicate updates, reinforce goals, and motivate staff participation.
  • Analyzed business performance data and forecasted business results for upper management.
  • Evaluated individual and team business performance and identified opportunities for improvement.

Shift Supervisor

Watershed Carwash
Oklahoma City, Oklahoma
08.2021 - 09.2022
  • Monitored employee performance and provided constructive feedback.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Completed opening and closing duties to facilitate business operations.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Resolved customer complaints and reported issues to senior management.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Assisted customers with product selection when needed.

Associate

Lowes Home Improvment
Oklahoma City, Oklahoma
02.2020 - 07.2021
  • Facilitated communication between departments to ensure alignment on goals.
  • Built relationships with customers by providing friendly customer service.
  • Assisted customers with selecting items and answering questions about products.
  • Trained new associates on store operations, policies, and procedures.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Performed cash register functions accurately and efficiently.
  • Ensured compliance with company safety regulations at all times while on the job.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Conducted inventory checks to ensure accuracy of shelf stock.

Education

High School Diploma -

Choctaw High School
Choctaw, OK
05-2020

Skills

  • Staff scheduling
  • Quality control
  • Equipment maintenance
  • Safety compliance
  • Business performance analysis
  • Customer relationship management
  • Conflict resolution
  • Time management
  • Skilled in Excel

Timeline

Site Manager

Watershed Carwash
09.2022 - Current

Shift Supervisor

Watershed Carwash
08.2021 - 09.2022

Associate

Lowes Home Improvment
02.2020 - 07.2021

High School Diploma -

Choctaw High School

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