Hannah Fowler
Winnabow,NC
Summary
Dynamic Managed Care Coordinator with expertise in insurance processes and patient care at Wilmington Health Associates. Proven track record in enhancing communication and streamlining workflows, while mentoring staff. Strong organizational skills and critical thinking abilities led to improved service delivery and patient satisfaction. Committed to fostering teamwork and effective problem-solving in healthcare settings.
Overview
10
10
years of professional experience
Work History
Managed Care Coordinator
Wilmington Health Associates
Wilmington, NC
11.2022 - Current
- Coordinated patient care activities to enhance communication among healthcare providers and patients.
- Managed authorization processes for services, ensuring compliance with regulatory requirements.
- Assisted in developing care plans tailored to individual patient needs and preferences.
- Facilitated patient education on managed care benefits and resources available through the organization.
- Collaborated with multidisciplinary teams to streamline workflows and improve service delivery efficiency.
- Mentored junior staff on best practices in managed care coordination and resource utilization.
- Obtain specialty and pharmacy authorization for all specialist departments. (Examples: orthopedic surgery, chemotherapy, cardiology surgery, ENT surgery)
- Verify patient health insurance and obtain benefits for upcoming procedures.
Dance Teacher
Techniques In Motion School Of Dance
Wilmington, NC
01.2016 - 01.2019
- Designed and implemented engaging dance curricula for diverse age groups.
- Facilitated skill development through personalized instruction and feedback.
- Organized and directed annual recitals, ensuring seamless execution of performances.
- Mentored junior instructors in teaching techniques and classroom management strategies.
- Enhanced class engagement by integrating current dance trends into lesson plans.
- Choreographed unique routines tailored to individual student abilities, enhancing each dancer''s strengths while improving areas of weakness.
- Planned routines for recitals and performances.
- Competitive dance teacher
Patient Representative Float
Wilmington Health Associates
Wilmington, NC
11.2020 - 11.2022
- Assisted patients with appointment scheduling and insurance inquiries to enhance service delivery.
- Provided detailed information on treatment options and procedures, ensuring patient understanding and comfort.
- Managed patient records using electronic health record systems to maintain accurate documentation.
- Collaborated with medical staff to resolve patient concerns promptly, improving satisfaction rates.
- Streamlined front desk operations by implementing efficient check-in processes for improved patient flow.
- Trained new staff on office protocols and patient interaction techniques to ensure consistency in service quality.
- Resolved billing discrepancies by coordinating with finance department, enhancing revenue cycle efficiency.
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Trained new staff when coming on bored or needed updated training with departments.
- Floated and gained knowledge in over 20+primary and specialty departments.
Medical Receptionist
Novant Health Hospital
Brunswick, NC
06.2018 - 10.2020
- Managed hospital admission to the medical/surgical floor.
- Verified patient information.
- Coordinated communication between patients and medical staff to ensure efficient workflow.
- Maintained organized patient records to support accurate data entry and retrieval.
Education
High School Diploma -
Eugene Ashley High School
Wilmington, NCSkills
Strong organization
Insurance expertise
Healthcare
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Critical thinking
Organizational skills
Team collaboration
Active listening
Effective communication
Patient safety
Adaptability and flexibility
Verbal and written communication
Decision-making
Training and mentoring
Timeline
Managed Care Coordinator
Wilmington Health Associates
11.2022 - Current
Patient Representative Float
Wilmington Health Associates
11.2020 - 11.2022
Medical Receptionist
Novant Health Hospital
06.2018 - 10.2020
Dance Teacher
Techniques In Motion School Of Dance
01.2016 - 01.2019
High School Diploma -
Eugene Ashley High School