Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Franklin

Platte City,MO

Summary

Dynamic beverage server with a proven track record at Angels of the Wind, excelling in customer service and upselling premium options. Recognized for strong communication and efficient multitasking, consistently enhancing guest satisfaction while maintaining high cleanliness standards. Committed to responsible alcohol service and fostering a positive atmosphere in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Beverage Server

Angels of the Wind
01.2025 - 08.2025
  • Provided exceptional customer service by taking beverage orders and ensuring timely delivery.
  • Learned menu offerings and ingredients to assist customers with selections and recommendations.
  • Maintained cleanliness of work area, including tables and serving stations, to enhance guest experience.
  • Adapted quickly to high-pressure situations during busy shifts while maintaining service quality.
  • Assisted in managing inventory by restocking supplies as needed throughout the shift.
  • Developed strong communication skills through interactions with diverse clientele and team members.

Beverage Server

Golden Nugget Casino and Resort
06.2020 - 06.2024
  • Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
  • Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
  • Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
  • Streamlined drink preparation processes by prepping garnishes and glassware ahead of busy shifts for better efficiency.
  • Assisted in training new hires on best practices for beverage service, contributing to overall team proficiency.
  • Resolved customer complaints professionally, prioritizing guest satisfaction and maintaining a positive atmosphere.

Beverage Server

Westgate Resorts
01.2017 - 06.2020
  • Demonstrated flexibility in scheduling, adapting quickly to last-minute changes or additional shift coverage requirements when necessary.
  • Successfully upsold premium beverage options, increasing overall sales revenues.
  • Balanced multiple responsibilities efficiently, providing exceptional service during high-traffic shifts.
  • Adhered to strict sanitation standards, minimizing the risk of foodborne illness or contamination.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.

Education

Associate of Applied Science - Pre-Law

Delta Tech
Lake Charles, LA
01-2013

Skills

  • Excellent customer service
  • Strong communication skills
  • Patience and empathy
  • Efficient multitasking
  • Team player mentality
  • Reliability and punctuality
  • Cleanliness and sanitation
  • Money handling
  • Organization and planning
  • Responsible alcohol service
  • Memory retention
  • Professional appearance
  • Payment processing
  • Order accuracy
  • Guest needs assessment
  • Supply restocking
  • Upselling strategies

Timeline

Beverage Server

Angels of the Wind
01.2025 - 08.2025

Beverage Server

Golden Nugget Casino and Resort
06.2020 - 06.2024

Beverage Server

Westgate Resorts
01.2017 - 06.2020

Associate of Applied Science - Pre-Law

Delta Tech

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