Summary
Overview
Work History
Education
Skills
Personal/Professional Qualities
Timeline
Generic

HANNAH Franzese

Burgettstown,PA

Summary

Highly skilled Training Facilitator with background in designing and implementing comprehensive training programs. Possesses strong abilities in creating engaging learning materials to meet diverse educational needs. Demonstrated strengths lie in improving team productivity through innovative training methodologies. Previous work impact includes enhancing employee performance and organizational effectiveness.

Overview

9
9
years of professional experience

Work History

Training Faciliator

Merakey
Burgettstown, PA
03.2024 - Current
  • Creates instructional materials such as how-to-guides, information sheets, and PowerPoint presentations
  • Facilitates group training sessions: in-person and virtual trainings
  • Assesses employee performance during trainings and provided feedback
  • Collaborates with various management teams to design customized training initiatives based on company goals and objectives

Primary Caregiver

Self-employed
Aliquippa, PA
02.2022 - 03.2024
  • Planned and implemented daily extracurricular and household activities
  • Managed individual schedules, appointments, and finances
  • Cared for the educational, behavioral and emotional needs of toddler and infant

Training Specialist

UPMC Health Plan
Pittsburgh, PA
01.2021 - 02.2022
  • Curated and maintained training materials for new and current employees
  • Documented and relayed employee progress to management
  • Developed multimedia presentations using PowerPoint, video conferencing software, and interactive trainee programming
  • Created and implemented assessments to evaluate progress of trainees
  • Facilitated open communication and engagement amongst trainees with course material

Provider Advocate

UPMC
Pittsburgh, PA
06.2019 - 01.2021
  • Provided support and assistance to providers by interpreting and relaying plan information while maintaining member confidentiality
  • Documented correspondence and participated in monthly department meetings and trainings
  • Maintained access to up to date information regarding plans, procedures, and policies

Teacher

Sarah Reed Children’s Center
Erie, PA
09.2018 - 06.2019
  • Differentiated instruction according to student ability and skill level
  • Established weekly anecdotal records and portfolios to assess student progress
  • Implemented remedial programs for students requiring extra assistance
  • Created assignments and tests to evaluate student knowledge
  • Fostered positive, student-centered classroom environment by establishing a culture of understanding and collaboration

Teacher

Education Inc.
Pittsburgh, PA
09.2017 - 02.2018
  • Developed and implemented lessons for students of varying levels of educational and behavioral backgrounds
  • Contacted patients’ schools and maintained communication amongst district administrators regarding educational contracts
  • Participated in weekly educator meetings
  • Utilized various software systems in order to maintain student records and correspondence

Developmental Specialist

Western Psychiatric Institute & Clinic
Pittsburgh, PA
04.2016 - 09.2017
  • Provided classroom coverage while maintaining a safe and engaging classroom environment
  • Planned and implemented developmentally appropriate lessons, quizzes, and activities
  • Scaffolded instruction for students of varying academic levels
  • Recorded student behaviors and provided updates to patients' schools
  • Maintained contact with patients' schools and managed patient files

Education

M.S.Ed -

Duquesne University
2015

B.A - Psychology, Spanish

Allegheny College
2013

PreK-4 Certification -

Skills

  • Microsoft Word, Teams, Excel, ACCESS, PowerPoint, Outlook, SharePoint
  • Learning Management System
  • Training facilitation, coordination, and logistics
  • Curriculum development
  • Correspondence with internal and external contacts
  • Customer service
  • Remaining up to date and versed in company policies and procedures
  • Document management

Personal/Professional Qualities

Organized, Efficient, Creative, Collaborative

Timeline

Training Faciliator

Merakey
03.2024 - Current

Primary Caregiver

Self-employed
02.2022 - 03.2024

Training Specialist

UPMC Health Plan
01.2021 - 02.2022

Provider Advocate

UPMC
06.2019 - 01.2021

Teacher

Sarah Reed Children’s Center
09.2018 - 06.2019

Teacher

Education Inc.
09.2017 - 02.2018

Developmental Specialist

Western Psychiatric Institute & Clinic
04.2016 - 09.2017

M.S.Ed -

Duquesne University

B.A - Psychology, Spanish

Allegheny College

PreK-4 Certification -

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