Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

HANNAH FRASIER

Hermitage,TN
HANNAH FRASIER

Summary

Diligent Front End Manager with excellent communication and people skills. Resourceful problem solver, providing required resources to maximize efficiency and customer service. Excellent organizational and multitasking skills. Proven history as Front Desk and Reception Manager. Apply strong knowledge of customer service, office management, and general bookkeeping procedures to handle daily needs and improve workflows. Proficiency in MS Office software programs, including PowerPoint, ProPresenter and Word. Go-getter candidate eager to utilize analytical and research skills. Adept at event planning, media relations and social media management. Excellent communication skills with comprehensive understanding of communications industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
years of professional experience

Work History

Tena Williams

Social Media Manager
02.2023 - 11.2023

Job overview

  • Increased brand awareness by developing and implementing effective social media strategies.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
  • Developed targeted advertising campaigns, driving website traffic and generating leads.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.

Gary Shiff

Doctor's Receptionist
05.2023 - 08.2023

Job overview

  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Registered and verified patient records before triage with most up-to-date information.
  • Obtained payments from patients and scanned identification and insurance cards.

Maureen Stanek

Children's Ministry Director
02.2022 - 04.2023

Job overview

  • Recruited and trained volunteers and staff in care of children and facility procedures.
  • Evaluated and introduced age-appropriate materials for children and contoured it to lesson plans.
  • Created and maintained safe and nurturing environment for children.
  • Adhered to security processes and sign-in and sign-out procedures for children, parents and visitors.
  • Worked with directors and board members to develop lesson plans and special events for children.
  • Supervised children from ages 0 months to 18 years.
  • Vetted volunteers and interested parties for criminal history or issues risking children.
  • Delivered constructive feedback on children to parents and guardians and informed of any disciplinary issues.
  • Conducted safety and wellness inspections of facilities and sanitized toys and surfaces.
  • Offered individual attention for children dealing with learning, emotional or home problems.
  • Identified and recruited potential volunteer workers.
  • Prepared, coordinated and distributed information about yearly schedule of activities and classes.
  • Sourced, modified and prepared class curricula and targeted lesson plans based on subject matter requirements.
  • Analyzed revenue and program cost data to determine budget priorities.
  • Hired, mentored and supervised instructors and volunteer staff to carry out program goals.
  • Kept program children safe and secure at all times with proactive monitoring strategies.
  • Trained and supervised religious education instructional staff.
  • Adapted classroom plans to support needs of children with special learning requirements.
  • Directed pre-school, toddler and infant services to provide comprehensive family support.
  • Built, managed and upgraded K-12 educational program.

Volunteer

Event Coordinator
02.2022 - 04.2023

Job overview

  • Enhanced attendee experience by meticulously planning and executing event logistics.
  • Streamlined registration processes for increased efficiency and reduced waiting times.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
  • Conducted post-event analysis, identifying areas of improvement for future events.
  • Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Implemented innovative strategies to maximize networking opportunities for attendees at business conferences.
  • Spearheaded fundraising events that exceeded financial goals through effective donor engagement initiatives.
  • Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
  • Increased brand visibility through strategic placement of promotional materials at high-profile events.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Oversaw volunteer recruitment and training efforts, building a dedicated team of individuals committed to supporting successful events.
  • Secured high-quality entertainment acts, enhancing attendee enjoyment and generating buzz around events.
  • Cultivated strong partnerships with local businesses, securing in-kind donations or sponsorships for various occasions.
  • Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
  • Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
  • Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Performed event coordination for larger parties and gatherings.
  • Consulted with customers to determine objectives and requirements for events.
  • Hired, trained and supervised volunteers and support staff required for events.
  • Developed post-event reports to determine effectiveness of each event.
  • Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
  • Designed and implemented efforts to publicize events and promote sponsorships.
  • Created and maintained event expenditures, budgets and timelines in job-related software.
  • Evaluated and selected service providers and vendors according to customer requirements.
  • Communicated with catering, lighting and sound companies to obtain price quotes.
  • Reviewed event bills to confirm accuracy and approve payment.
  • Inspected event facilities to confirm conformance to customer requirements.
  • Arranged availability of audio-visual equipment, transportation and displays for various types of events.
  • Attended conferences and events to stay up-to-date with industry trends and planning standards.
  • Coordinated florists, photographers, and musicians for events.
  • Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
  • Trained and supervised event staff to complete tasks on time.
  • Developed creative themes for events and created related activities to engage attendees.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Developed detailed event reports, documenting all aspects of each event.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Monitored and controlled event expenditures to meet budgets.
  • Coordinated travel and accommodations for event attendees.
  • Coordinated transportation and parking arrangements for guests and vendors.

Tena Williams

OFFICE MANAGER
06.2016 - 02.2023

Job overview

  • Handled clerical work, fielded customer inquiries, and resolved equipment issues without assistance to keep burden off senior management
  • Supervised and coordinated work of entire company office team
  • Demonstrated top-notch communication skills daily in interactions with management, staff, and guests
  • Trained new employees in office practices and procedures
  • Assessed work, retrained, and coached on improvement strategies and identified and closed employee skill gaps
  • Directed department productivity and organized and managed equipment procurement, plans, and operations
  • Boosted team performance with motivational support, mentoring, and job skill coaching
  • Developed and optimized schedules to cover expected workloads
  • Managed smooth and accurate supply restocking to maintain smooth business operations
  • Trained new employees in clerical tasks and office policies to enhance productivity.

Education

Revelation High

HIGH SCHOOL DIPLOMA
05.2021

University Overview

  • CPR and First Aid
  • Civil Rights/CACFP
  • Shaken Baby/ SIDS
  • Recognizing Abuse and Neglect
  • Reporting Abuse and Neglect
  • Minimum Standards (Safe Sleep)
  • Accident Prevention (Safe Environment)
  • Discipline and Guidance
  • Caring For ILL Children (Attendance Protocol)
  • Medicine
  • Balanced Nutrition
  • Teaching Love and Logic (Positive Discipline part2)
  • Social Emotional Development
  • Taking the Classroom Outdoors
  • COVID-19 Protocol
  • Age Appropriate Activities
  • Exterminating the FLU Bug
  • Building Curriculum
  • Building Curriculum (Theme Boxes)
  • Minimum Standards Playground Safety
  • Diversity In The Classroom
  • Multicultural Classroom
  • Music and Movement and Minimum Standards Ratios

Skills

  • Administrative support
  • Operations management
  • Employee training
  • Team supervision
  • Customer service
  • Policy development
  • Training and development
  • Inventory control
  • Conflict management
  • Live Sound Technician
  • ProPresenter
  • PowerPoint
  • Staff hiring and firing
  • Workflow Management
  • Operations Oversight
  • Technical Problem Solving

Timeline

Doctor's Receptionist
Gary Shiff
05.2023 - 08.2023
Social Media Manager
Tena Williams
02.2023 - 11.2023
Children's Ministry Director
Maureen Stanek
02.2022 - 04.2023
Event Coordinator
Volunteer
02.2022 - 04.2023
OFFICE MANAGER
Tena Williams
06.2016 - 02.2023
Revelation High
HIGH SCHOOL DIPLOMA

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HANNAH FRASIER