Hannah Frazier
Surprise,AZ
Summary
Hard-working employee with an experience of 7+ years maintaining exceptional customer service with a focus on continuing a career in hospitality
Overview
7
7
years of professional experience
Work History
Underwriting Assistant
State Farm
10.2023 - Current
- Reviewed policy documents for completeness and accuracy before submission
- Working in a hybrid environment
- Managed a high volume of data entry tasks
- Organized workload efficiently using time management skills
- Typing a variety of reports, endorsements, filings, form letters & cancellation letters
- Strong knowledge in Microsoft excel, word, etc
Crew Member
Trader Joe's
02.2023 - 10.2023
- Stocking items throughout the entire store
- Communicated with customers while ringing up and bagging groceries efficiently
- Assisted customers by finding items quickly
- Rotated grocery products ensuring that expired or spoiled items were immediately removed
- Operated cash register to accurately process and record customer payments
- Pushing carts outdoors in a variety of weather conditions
- Removed trash, swept, and mopped floors
Merchandise Cast Member
Walt Disney World Resort
06.2021 - 01.2023
- Managed efficient cash register operations
- Making informed recommendations to meet guests needs
- Guiding guests through the step-by-step process of Mobile Checkout
- Stocking items throughout the day
- Listening to and solving guest concerns
- Showcasing the five keys of Safety, Courtesy, Show, Efficiency and Inclusion
- Used POS system to process sales, returns and gift card activations
- Maintained clean sales floor and straightened and faced merchandise
Attractions Attendant
Universal Orlando Resort
06.2022 - 11.2022
- Welcoming guests into the attraction using correct theming while providing attraction information
- Managed ride queues effectively, reducing wait times and improving overall guest experience
- Safely loading and unloading ride vehicles and checking ride restraints and lap bars
- Answering any guests questions and/or concerns about the attraction
- Monitored attraction during operation to reduce safety risks
- Followed posted height and age restrictions and denied access to attraction for guests under posted minimum requirement
Barista
Starbucks
02.2021 - 05.2021
- Multitasking
- Controlled line and crowd with quick, efficient service
- Delivering efficient and friendly guest service
- Used POS system to accurately enter orders and process
- Learning and making drinks to Starbucks standard payments
- Used strong communication abilities to resolve customer problems
- Collaborated with team members to deliver timely and accurate orders during peak hours
Temperature Screener
AdventHealth
06.2020 - 10.2020
- Taking accurate temperatures
- Monitored individuals for signs and symptoms of COVID-19
- Performing rechecks on guests with elevated temperatures
- Listening to and solving guest concerns
- Controlling crowds and directing traffic
- Completed necessary reports and documentation
Team Member
Chick-fil-A
08.2018 - 12.2019
- Processed orders on POS system courteously, quickly, and correctly and accepted cash and charge payments
- Multitasking
- Directing traffic in drive thru area
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations
- Established welcoming atmosphere by greeting each guest into the restaurant
- Resolved customer complaints, escalating major issues to the manager
- Trained newly hired employees
Front Counter Attendant
Stevie’s Pizza
09.2017 - 08.2018
- Wiped front counter, booths and glass doors to maintain cleanliness of public areas
- Processed orders on POS system courteously, quickly, and correctly and accepted cash and charge payments
- Handled phone orders efficiently, accurately recording details for pickup or delivery orders
- Restocking items throughout the day during downtime
- Serving food to customers in a timely manner
- Processed orders and sent to kitchen employees for preparation
Courtesy Clerk
Safeway
04.2017 - 10.2017
- Pushing carts outdoors in a variety of weather conditions
- Communicated with customers while bagging groceries efficiently
- Cleaning around the store, restrooms, and break room
- Emptying and replacing trash cans frequently
- Ability to help guests find products due to knowledge of products and product placement
- Helped customers take their groceries out of store and loaded items into vehicles
Education
Hospitality
Coconino Community College
Flagstaff, AZHigh School Diploma - undefined
Liberty High School
Peoria, AZ2018
Skills
- Telephone Etiquette
- Stocking and Replenishing
- Cash Handling
- Safety
- Workplace Efficiency
- Team Contribution
Timeline
Underwriting Assistant
State Farm
10.2023 - Current
Crew Member
Trader Joe's
02.2023 - 10.2023
Attractions Attendant
Universal Orlando Resort
06.2022 - 11.2022
Merchandise Cast Member
Walt Disney World Resort
06.2021 - 01.2023
Barista
Starbucks
02.2021 - 05.2021
Temperature Screener
AdventHealth
06.2020 - 10.2020
Team Member
Chick-fil-A
08.2018 - 12.2019
Front Counter Attendant
Stevie’s Pizza
09.2017 - 08.2018
Courtesy Clerk
Safeway
04.2017 - 10.2017
Hospitality
Coconino Community College
High School Diploma - undefined
Liberty High School