Hannah Freedline

Detail-oriented healthcare administrative professional with experience in medical front desk operations, insurance verification, and patient account coordination. Skilled in reviewing EOBs, payment reconciliations, and updating insurance information. Adept at navigating electronic billing systems and communicating effectively with patients and insurance carriers. Committed to ensuring accurate and timely resolution while maintaining compliance and professionalism in high-volume environments.

• Verified patient insurance eligibility and updated records in the practice management system.
• Collected co-pays, explained billing procedures to patients, and assisted in resolving billing questions.
• Collaborated with billing team to gather documentation for denied or pending claims.
• Reviewed EOBs and routed accounts requiring appeals or corrections to appropriate team members.
• Ensured accurate entry of patient demographics and insurance information to avoid billing errors.
• Scheduled appointments and managed a multi-line phone system with professionalism and efficiency.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
• Transcribed phone messages and relayed to appropriate personnel.
• Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
• Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
• Enhanced patient understanding by providing clear explanations of treatment procedures.