Summary
Work History
Education
Skills
Timeline
Generic
Hannah Friend

Hannah Friend

San Francisco,CA

Summary

Hardworking, dedicated, highly motivated professional with proven performance in management, leadership and communication. Eager to lend combined knowledge and skills to enhance business performance. Detail-oriented in problem-solving and planning. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Ready to make an immediate contribution to your organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Contract Specialist

Oakland Housing Authority
Oakland
  • Worked proactively with market contacts to help resolve vendor issues for the Northern California region.
  • Reviewed current contracts to identify upcoming contract expirations and coordinated with stakeholders to analyze contract renewals and re-negotiation.
  • Created and finalized contracts for construction/non-construction deals with vendors and customers.
  • Implement and assist in the development of policies and procedures for the solicitation & administration of the contracting process
  • Handled preparation of request for proposals, request for qualifications & bids while ensuring compliance with Authority policies and procedures, and with established guidelines rules and regulations of the
  • Department of Housing and Urban Development (HUD) and the federal labor standards
  • Prepares Board of Commissioners submittal packages and recommendations, including bid tabulation & board resolutions
  • Creates outreach program events
  • Resolves dispute, claims, and closes out files upon completion of construction
  • Negotiates, evaluates and implement large contracts, including construction contracts
  • Restaurant Manager: Robberbaron
  • Assumed full responsibility for every aspect of the guest experience, and led all associates during shifts to do the same
  • Front-of-house leadership, including training associates, providing world-class customer service and taking great care of the equipment and facilities
  • Ran pre-shift meetings, conveyed key business updates, mapped and communicated station coverage plan, led Values messages
  • Run hiring interviews, mentor, train, and conduct in-the-moment coaching to further develop teams
  • Worked in partnership with the rest of the Hospitality Leadership team to develop strategies to grow the business

Restaurant Manager

RobberBaron
  • Led and directed team members on effective methods, operations, and procedures.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Carefully interviewed, selected, trained, and supervised staff.

Labor Relations Manager

California School Employees Association
  • Recruits and trains members, Negotiates contracts, Liaison between Chapters & Districts
  • Provides leadership to rank-and-file negotiators and committees in collective bargaining
  • Experience with negotiations, advocacy, and dispute resolution, Represents members in hearings
  • Identifies and develops member leaders, chapter officers and stewards
  • Organizes volunteers for elections, walks precincts, turns out voters
  • Provided expertise on labor and employment laws to help employers make more effective decisions.
  • Oversaw investigations into discrimination, sexual harassment or other workplace claims.
  • Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
  • Mediated discussions between employer and employee representatives in attempt to reconcile differences.
  • Negotiated collective bargaining agreements.
  • Interpreted and advised on labor relations policies and previously negotiated agreements.

Mediator/ Arbitrator, Lead Mediator and Arbitrator

B-STOCK
  • Liaison between buyers and sellers, solved disputes to find amiable resolutions
  • Developed implementations, curriculum, and strategies to improve the experience for buyers & sellers
  • Trained arbitrators and mediators on dispute resolution and negotiation strategies to boost productivity.
  • Conducted interviews with disputants, witnesses and any additional relevant groups or individuals.
  • Led interviews and collected evidence to support either side and achieve favorable resolutions.
  • Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
  • Devised and implemented dispute resolution processes for companies, enabling fast resolution of disputes.
  • Formulated focused and individualized resolutions aimed to peacefully settle disputes.
  • Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.

Executive Account Manager

WFG NATIONAL
  • Liaison between both company & consumer, managed accounts for agents & lenders
  • Managed clientele relationships, identify, strategize, prioritize, and pursued new & existing opportunities
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Drove sales by developing multi-million dollar contract sales.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Communicated product quality and market comparisons by creating sales presentations.

Owner/Founder

SIMPLY BARE
  • Founded and manufactured a clothing brand that specializes in casual wear
  • Oversaw business budget planning and administration, accounting functions, and purchasing to handle financial needs.
  • Established foundational processes for business operations.
  • Designed website, manage social media marketing strategies, fulfilled orders, researched trending apparel
  • Experience with SEO, Google Data Studio, Salesforce, HubSpot, Shopify

Director of Summer Camp & Tennis Instructor

LAGUNA NIGUEL RACQUET CLUB


  • Managed 11 camp instructors and laid out a daily schedule/itinerary
  • Problem solving, role modeling, managed parent pick-ups & drop-offs, supervised after camp hours
  • Planned events for a cause, supervised 100+ students at once, organized leadership opportunities
  • Handled administrative and business management needs for busy summer camp with as many as 100+ children in attendance each summer season.
  • Managed camp operations for athletic facility serving over 100+ campers each day.

Education

Master of Arts - Dispute Resolution

PEPPERDINE UNIVERSITY Caruso School of Law
Malibu, CA
06.

Bachelor of Arts - Political Science And Government

California State University Sacramento
Sacramento, CA

Skills

  • Contract Proposals
  • Microsoft PowerPoint
  • Cross-Channel Marketing
  • Sales Records Management
  • Labor Relations
  • Contract Administration
  • Research and Analysis
  • Managing Employee Relations
  • Contracting Policies and Regulations
  • Microsoft Office
  • New Hire Orientation
  • Client Meetings
  • Customer Service and Assistance
  • Business Analytics
  • Travel and Transit Oversight
  • Conflict Mediation
  • Clientele Management
  • Policy Implementation
  • Contract Compliance
  • Social Perceptiveness
  • Production Line Management
  • Google Docs
  • Fact-Finding and Investigations
  • Microsoft Word
  • Consultative Selling Techniques
  • Interdepartmental Collaboration
  • Manufacturer Relations
  • Negotiation
  • Human Relations
  • Proactive Communication
  • Time Management
  • Networking Events
  • Critical Thinking
  • Product Presentation
  • Contract Interpretation
  • Intuit QuickBooks
  • Educational Leadership
  • Team Oversight
  • Performance Goals
  • Complex Problem-Solving

Timeline

Master of Arts - Dispute Resolution

PEPPERDINE UNIVERSITY Caruso School of Law

Bachelor of Arts - Political Science And Government

California State University Sacramento

Contract Specialist

Oakland Housing Authority

Restaurant Manager

RobberBaron

Labor Relations Manager

California School Employees Association

Mediator/ Arbitrator, Lead Mediator and Arbitrator

B-STOCK

Executive Account Manager

WFG NATIONAL

Owner/Founder

SIMPLY BARE

Director of Summer Camp & Tennis Instructor

LAGUNA NIGUEL RACQUET CLUB

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